Job summary
Do you have excellent communication skills?
Are you emotionally resilient?
Do you want an administration role where you can make a real difference?
If you're looking to join a unique administration team, The Adult Mental Health Team, forming part of Oxford Health NHS Trust, based in the heart of Oxford City, are keen to hear from you.
We are dedicated to supporting Doctors and other medical staff who provide support to Adults of working age experiencing Mental Health issues. We are an extremely supportive team, and together, we all make a real difference in the community.
Main duties of the job
This is an administrative role which can be demanding, challenging and requires skill to handle all contacts with confidence, compassion, patience and professionalism.
The main duties for this post are dealing with a high volume of calls both from service users and professionals, covering our Out Patient Reception Desk - welcoming service users and clinicians, booking room requests and scheduling appointments in our Depot Clinic, processing both incoming and outgoing post, actioning voice messages received and monitoring and processing of any incoming team emails and referrals.
About us
In return you will receive support and development from the team and the Trust itself, such as continuing professional development, opportunity to undertake apprenticeships, yearly appraisals etc.
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"
Our values are:"Caring, safe and excellent"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Access to tailored individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (please note waiting lists may apply)
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Job description
Job responsibilities
Supporting everyone with their mental health has always been important to us but, never more so than now.
So, if you have administration experience or, are interested in working in a Mental Health setting ,this could be the opportunity for you and just the team member we are looking for!
If you'd like to know more about the role or the team, then please get in touch with Dee, on [email protected] or 07765545451.
Person Specification
Knowledge
Essential
- Good written and verbal skills
- Good organisational skills
- IT skills including Outlook, Excel and Word
Desirable
- PowerPoint Skills
- Carenotes experience
Qualifications
Essential
- Good level of general education English and Mathematics grade A-C or equivalent
Desirable
- Formal Secretarial Training (i.e. RSA or shorthand qualification)
- Digital Dictation Experience
Experience
Essential
- Experience of working in a team setting
Desirable
- NHS experience
- Experience of working in a Social Care / Patient facing setting
Personal Qualities
Essential
- Good communication skills with an empathetic approach
- High levels of emotional resilience
- Ability to work under pressure in a calm manner
Desirable
- Personal Qualities
- Desire to work in a Mental Health Setting
Contractual Requirements
Essential
- Ability to travel between sites and to regional meetings
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Oxford Health NHS Trust
Address
Warneford
Oxford
OX3 7JX