Job summary
The Partnership is currently looking for a referral administrator to join our friendly and hard-working secretary team. The ideal candidate will be able to undertake all secretarial duties.
Main duties of the job
- To carry out the processes for eReferral / Choose and Book (or any future e-referral software) ensuring referrals are sent to the correct services as quickly as possible. Ensuring that ghost appointments are booked where necessary.
- To chase up any referrals that have not been processed within the expected timescale.
- To chase any patients who have not actioned their referrals or collected their paperwork.
- To complete any tasks sent by the clinical staff relating to letters and referrals or clinic attendances.
- To provide cover for members of the referral team during periods of sickness and annual
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- To assist in any in-house data analysis of referral processed.
- To be aware of referral pathways and assist the clinicians in ensuring referrals are made to the most cost-effective service.
About us
The Colte Partnership is a GP super-partnership, formed in June 2017. It brought together 9 local GP surgeries across Colchester and Tendring, serving approx. 98,000 patients. With the combined workforce, skills and knowledge, we are in a unique position to assist our patients across the county.
As well as general practice, we offer extended access appointments to enable all of our patients to access medical care at evening and weekends, we also work collaboratively with external agencies to provide in home services and Social Prescribing.
We also work as three collaborative primary care networks (PCNs) which span across Colchester and Tendring:
- Ambrose Avenue Group Practice, Riverside Medical Centre & Ardleigh Surgery
- Mersea Island Medical Practice, Tiptree Medical Centre & Rowhedge Medical Centre
- Walton Medical Centre, Colne Medical Centre & Wivenhoe Medical Centre
There is a wide socio-economic and demographic served within this area which will provide an interesting and varied case mix. You will be joining an enthusiastic team of clinicians and administrators. You will be well supported with on-going professional development (training support, CPD and peer support).
Job description
Job responsibilities
If
you would like to find out more information about this role, please do not
hesitate to get in contact with us.
Person Specification
Experience
Essential
- Knowledge and experience of using medical terminology would be an advantage but is not an essential. Experience of working within primary care would be preferred. Use of Systm one and/or Emis would be an advantage but not essential as training can be provided to the right candidate.
- Interviews will be carried out for successful applicants on receipt of application, and we reserve the right to retract the advert if a suitable person is found before the end date.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Primary Care Careers
Address
Ambrose Avenue
Colchester
Essex
CO3 4LN