Job summary
WELSH SPEAKING ESSENTIAL
An opportunity has arisen for 1 x full Time (37.5 hrs per week) Screening Pathway Administrators to join the Administration/Telephone Helpline team based at our centre in Upper Boat.
The successful candidate will be required to work as part of the helpline team responsible for ensuring the successful delivery of the Diabetic Eye Screening Programme in Wales. They will be responsible for providing essential administrative support to ensure the efficient operation of the call/recall and failsafe functions of both programmes.
This is a busy and varied role, which requires the ability to deal with a wide range of stakeholders, tasks and deadlines. There is a requirement to organise, prioritise and plan your workload in order to achieve your objectives. Team working is essential for this role along with excellent telephone skills and a high level of accuracy when entering participant pathway information and data.
If you have the relevant experience and are self-motivated, with the ability to juggle and prioritise a range of tasks then we would love to hear from you.
The ability to speak Welsh is essential for this post
Main duties of the job
Working with the Screening Pathway Co-ordinator, undertake validation of lists and reports to support the introduction of a robust failsafe system for the screening pathway processes
- Reviewing and investigating patient demographic and patient management records
- Updating patient management records in line with agreed standard operating policies and procedures
- Processing key failsafe checks
- Liaising with a variety of DESW staff, GPs and other health professionals to update management pathways appropriately
- Setting up clinics and appointing patients to clinics
- Processing invitations for screening
- Dealing with appointment changes and general queries over the telephone from patients, members of the public and other health professionals
- Preparing clinic paperwork for screening clinics
- Issuing result information to patients, GPs and other health professionals
- Processing and updating failsafe reports
- Processing undelivered returned mail and dealing with changes to demographic details
- Auto mailing and franking of mail
- Filing
About us
Public Health Wales is the National Public Health Institute in Wales. Our vision is 'Working to achieve a healthier future for Wales'. We play a pivotal role in driving improvements in population health and well-being, reducing health inequalities, improving healthcare outcomes, protecting the public and supporting the development of health in all policies across Wales.
Never more has public health been so important as we come through the Coronavirus pandemic, face the challenges of the cost-of-living crisis and tackle and prevent the harmful effects of climate change. We are an organisation that places ourselves at the heart of supporting people, communities, partners, and the Welsh Government in addressing these major challenges and providing solutions for action.
Our organisation is guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to creating an inclusive workplace that values equality, diversity and inclusion. We welcome applications which represent the rich diversity of the communities we serve and from those wishing to work part time or on a job share basis.
To find out more about working for us and the benefits we offer please visithttps://phw.nhs.wales/careers/
For guidance on the application process, please visithttps://phw.nhs.wales/working-for-us/applicant-information-and-guidance/
Job description
Job responsibilities
An opportunity has arisen for 1 X Full Time (37.5 hrs per week) Welsh Speaking Screening Pathway Administrators to join the Administration/Telephone Helpline team based at our centre in Upper Boat
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications, Knowledge and Skills
Essential
- Minimum 5 GCSEs - Administration work experience - NVQ level 3 in Business Administration or Customer Care or willingness to work towards one
- Previous administrative experience/Telephone Call Handling/Customer Care experience
- Good level of interpersonal and communication skills; Ability to prioritise work and use own initiative; Ability to work under pressure and to meet deadlines
- Good level of knowledge across a broad range of administrative functions; Good level of knowledge across a range of IT and Windows applications
- Ability to work well under pressure and maintain concentration whilst dealing with constant interruption
Desirable
- European Computer Driving Licence qualification; Welsh Language Skills
- Experience of working in a health service environment
- Knowledge of Screening Programmes
Other
Essential
- Willingness to travel to other screening locations if required by the service
- The ability to speak Welsh is essential for this post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants .
Employer details
Employer name
Public Health Wales
Address
Diabetic Eye Screening Wales
1 Llys Fairway
Upper Boat, Treforest
CF37 5UA