Phyllis Tuckwell
provides supportive and end of life care for people living with an advanced or
terminal illness. Based in Farnham and Guildford, we serve a population of
550,000 across West Surrey and North East Hampshire.
An opportunity has arisen to join Phyllis Tuckwell
Hospice as our new Director of Income Generation. Reporting to the Chief Executive you will
lead a dynamic and committed team to achieve ambitious income generation
targets. You will sustain and further develop a balanced, and diverse income
generation portfolio, focusing on maximising income and growing enduring
relationships with supporters and customers across our region.
This is an exciting time to join Phyllis Tuckwell with the
successful candidate having the opportunity to plan and implement the final
stage of our £6 million appeal to build a new hospice.
Further information can be obtained from Sarah Church, Chief Executive
Officer on 01252 729400 or [email protected].
To apply online please visit www.pth.org.uk/careers. If you are unable to apply
online please contact HR on 01252 729408 or [email protected]
This post is subject to
a Disclosure and Barring Service check.
Phyllis Tuckwell is an
Equal Opportunities employer. We are committed
to promoting a diverse and inclusive culture and welcome applications from all
sections of the community.
Job description
Job responsibilities
POST: Director of Income
Generation
RESPONSBILE TO; Chief
Executive
RESPONSIBLE FOR: Head of Community
& Events, Head of Individual Giving, Head of Retail, Capital Appeal
Manager, Innovation Manager, and I.G. Support Officer.
INCOME STREAMS: Retail, Legacies, Individual Giving, Appeals, Trusts and Foundations, Corporate, Major
Donor, Community and Events.
JOB PURPOSE:
Member of the senior leadership team with responsibility for leading a
diverse portfolio of activities to generate income for the Hospice.
Together with
other senior leaders and the Chief Executive, be responsible for the day to day
management and operation of PT.
To sustain and
develop a balanced, and diverse income generation portfolio, focusing on maximising
income and developing enduring relationships with supporters and customers
across our region.
Identify new and
innovative income generation opportunities to ensure Phyllis Tuckwell continues
to be financially sustainable and can fund future growth in service provision.
Ensure the
integration of what we do and how we fund it is embedded across the
organisation.
KEY RESPONSIBILITIES:
1.0 Management and Leadership
1.1
Provide direction, expertise, guidance, vision,
and leadership to all teams on income generation activities, in a way that
enables the teams to own the delivery of strategy and plans.
1.2
Ensure all targets within business plans and
budgets, and key performance indicators are met.
1.3
Develop a clear supporter journey for all
supporters of Phyllis Tuckwell. Ensure that this is implemented and monitored
on a regular basis.
1.4
In conjunction with the finance team prepare the
annual budget and business plan for all areas of Income Generation.
1.5
Produce updates and reports, tracking
performance against strategy, operational plans and financial targets for
Managers, Directors, and Trustees.
1.6
Working closely with the Marketing and
Communications team, build strong relationships, both internally and
externally, to maximise the profile of the organisation and maintain high
levels of engagement.
1.7
Network extensively across the catchment and the
sector building strong relationships and maintaining contacts in key
organisations.
1.8
Promote the hospices services acting as a
spokesperson for the hospice at outside events or to the media as required.
1.9
Ensure that data is kept accurate and secure and
used to make data driven decision across the income generation teams.
1.10
Ensure all activities are compliant with
regulating bodies, e.g. Fundraising Regulator, Gambling commission, ICO, HMRC
etc.
1.11
Explore and develop innovative
fundraising approaches, leveraging digital platforms, social media, and
emerging trends to expand donor networks and reach new audiences.
1.12
Ensure that risks are appropriately identified
and managed across income generation and marketing and communications
activities.
1.13
Ensure
that the importance of income generation is known across the hospice and that
across the organisation everyone understands their role in securing income.
1.14
Create
effective relationships with senior management team colleagues, collaborating
and working jointly as part of a high-performing executive team.
1.15
Encourage and
facilitate creative thinking cross the income generation teams. Promote a can
do attitude to increase effectiveness, drive income and improve ROI.
2.0
Training and
Development
a)
Team
2.1 Ensure
the IG team receive appropriate training and development to assist them in
their individual and team roles in order to improve efficiency and team morale.
b)
Personal
2.2
Keep abreast of
developments across the voluntary sector and to develop effective networks
within the hospice movement and other organisations as appropriate.
2.3
Identify
appropriate personal development needs and agree with the Chief Executive so as
to keep up to date with the range of professional and personal skills required
by the post.
Safeguarding,
Equality, Diversity and Inclusion
Role holders are required to understand their responsibilities in the
safeguarding context, ensuring that Phyllis Tuckwell reduces the risk of harm
or abuse of adults and children at risk.
You are required to
- adhere to Phyllis Tuckwells Safeguarding Policy (held on the NEST),
which supports the local authoritys multi agency safeguarding policy, the law
(Care Act 2014) and Mental Capacity Act 2005 (including Deprivation of Liberty
Safeguards).
- inform the appropriate PT professional where there is concern that an
adult or child may be at risk of harm, abuse, or neglect.
Phyllis Tuckwell is committed to an Equal Opportunities
approach, valuing, and respecting everyone as individuals, with diverse
opinions, cultures, lifestyles, and circumstances.
This
job description is underpinned by Phyllis Tuckwells philosophy, culture, and
core values, which actively embrace diversity and inclusion and promotes total
team spirit.
This job description is
current and subject to yearly review in consultation with the jobholder.
It is liable to reflect and anticipate necessary changes to support the PT
strategy.