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Practice Plus Group

Operations Lead

Practice Plus Group View all jobs

Inner London, Greater London
Permanent
Radiographer
GBP 30,000 - 33,000 per year

Posted 1 month(s) ago

Reference: 14306-1

Job summary

We are offering an exciting opportunity for an Operations Lead Out of Hours (OOH) on a secondment basis through to the end of September 2027. This position is ideal for someone looking to step into a senior operational leadership role and broaden their experience within a dynamic urgent care environment. Based in North West London, you will take daytoday ownership of OutofHours services, including Primary Care Centers and Home Visiting. You will play a key role in ensuring services are delivered safely, efficiently, and in line with national and local performance standards. Working closely with the Operations Manager, you will lead OOH operational teams, acting as a visible and supportive leader. You will drive performance, staff engagement and continuous improvement, ensuring teams are equipped to deliver highquality care to patients. This is a handson and varied role where you will manage operational challenges, support service development and ensure the highest standards of care for patients, partners and stakeholders, all while role modelling organisational values. This role is a fixed term contract until September 2027.

Main duties of the job

  • - Leading the daytoday operations of OutofHours services, ensuring safe and effective delivery.
  • - Monitoring service performance, KPIs and compliance with quality and regulatory standards.
  • - Managing, supporting and developing OOH staff through 1:1s, appraisals and training.
  • - Overseeing rota management and workforce planning to ensure services are fully resourced.
  • - Acting as an escalation point for operational challenges, troubleshooting in real time.
  • - Supporting the Operations Manager and stepping up during periods of absence.
  • - Managing incidents and ensuring actions are completed within agreed timescales.
  • - Driving service improvements and contributing to new projects and initiatives.
  • - Participating in the Bronze oncall rota and supporting business continuity planning.
    • About us

  • - Experience within NHS or healthcare operations, ideally in OutofHours or urgent care services.
  • - Proven leadership experience with the ability to motivate and manage teams effectively.
  • - Strong organisational skills with the ability to prioritise and perform under pressure.
  • - Excellent communication and interpersonal skills with a patientfocused approach.
  • - A proactive, solutionfocused mindset with strong problemsolving ability.
  • - Confidence using IT systems including Microsoft Office and operational platforms.
  • - Flexibility to work unsocial hours and participate in an oncall rota.
  • - A positive, valuesdriven approach and commitment to delivering highquality care.
    • #LI-MS1
    Details
    Date posted

    13 August 2026

    Pay scheme

    Other

    Salary

    £30,000 a year Up to £33,000

    Contract

    Fixed term

    Duration

    14 years

    Working pattern

    Full-time

    Reference number

    14306-1

    Job locations

    3 Roundwood Avenue

    Uxbridge

    UB111AF

    United Kingdom


    Job description
    Job responsibilities

    We are offering an exciting opportunity for an Operations Lead Out of Hours (OOH) on a secondment basis through to the end of September 2027. This position is ideal for someone looking to step into a senior operational leadership role and broaden their experience within a dynamic urgent care environment. Based in North West London, you will take daytoday ownership of OutofHours services, including Primary Care Centers and Home Visiting. You will play a key role in ensuring services are delivered safely, efficiently, and in line with national and local performance standards. Working closely with the Operations Manager, you will lead OOH operational teams, acting as a visible and supportive leader. You will drive performance, staff engagement and continuous improvement, ensuring teams are equipped to deliver highquality care to patients. This is a handson and varied role where you will manage operational challenges, support service development and ensure the highest standards of care for patients, partners and stakeholders, all while role modelling organisational values. This role is a fixed term contract until September 2027.

    Job description
    Job responsibilities

    We are offering an exciting opportunity for an Operations Lead Out of Hours (OOH) on a secondment basis through to the end of September 2027. This position is ideal for someone looking to step into a senior operational leadership role and broaden their experience within a dynamic urgent care environment. Based in North West London, you will take daytoday ownership of OutofHours services, including Primary Care Centers and Home Visiting. You will play a key role in ensuring services are delivered safely, efficiently, and in line with national and local performance standards. Working closely with the Operations Manager, you will lead OOH operational teams, acting as a visible and supportive leader. You will drive performance, staff engagement and continuous improvement, ensuring teams are equipped to deliver highquality care to patients. This is a handson and varied role where you will manage operational challenges, support service development and ensure the highest standards of care for patients, partners and stakeholders, all while role modelling organisational values. This role is a fixed term contract until September 2027.

    Person Specification
    Qualifications
    Essential
    • For more information please contract directly
    Desirable
    • For more information please contract directly
    Experience
    Essential
    • For more information please contract directly
    Desirable
    • For more information please contract directly
    Additional Criteria
    Essential
    • For more information please contract directly
    Desirable
    • For more information please contract directly
    Person Specification
    Qualifications
    Essential
    • For more information please contract directly
    Desirable
    • For more information please contract directly
    Experience
    Essential
    • For more information please contract directly
    Desirable
    • For more information please contract directly
    Additional Criteria
    Essential
    • For more information please contract directly
    Desirable
    • For more information please contract directly
    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details
    Employer name

    Practice Plus Group

    Address

    3 Roundwood Avenue

    Uxbridge

    UB111AF

    United Kingdom


    Employer's website

    https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

    Employer details
    Employer name

    Practice Plus Group

    Address

    3 Roundwood Avenue

    Uxbridge

    UB111AF

    United Kingdom


    Employer's website

    https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)