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Receptionist/Administration Assistant
Mersey Care NHS Foundation Trust View all jobs
Posted 26 day(s) ago
Reference: 350-CC8212091
Job summary
An exciting opportunity has arisen for 3, 2 Band 2 Administration Assistant / Receptionist within Community Care Services at Mersey Care NHS Foundation Trust.
This role is a key position, providing a professional, welcoming, and customer-focused administrative support service. You will support clinical teams, and patients as part of the Therapies & Specialists Hub across the Community Division
Main duties of the job
To provide an efficient and effective clerical service to the multi-disciplinary team.
The role will include providing administrative support to the team and will include answering telephone calls into the Service, photocopying, scanning, uploaded referrals and making appointments and all other associated tasks.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Details
Date posted
17 August 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year per annum
Contract
Fixed term
Duration
9 months
Working pattern
Full-time
Reference number
350-CC8212091
Job locations
The O'Hanlon Centre, Peasley Cross Hospital, Whiston Hospital, Newton Le Willows Community Hospital
various
various
WA9 5ES
United Kingdom
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for a full list of duties and responsibilities
Job description
Job responsibilities
Please refer to the attached Job Description and Person Specification for a full list of duties and responsibilities
Person Specification
Qualifications
Essential
- GCSE or NVQ2 or equivalent experience
Desirable
- Customer Service Qualification
Skills
Essential
- Standard keyboard skills
Knowledge/Experience
Essential
- IT Literate
- Proven experience of word processing, spreadsheet, and email software
- Experience of using patient administrative systems
- Effective communication and interpersonal skills including telephone skills and face to face communication
- Experience of general administration office skills - filing, photocopying, faxing, note taking
- Experience of working to conflicting demands and work effectively within teams
- Ability to work in a confidential and sensitive manner
- Ability to plan, prioritise and schedule own work
- Able to work flexibly in accordance with service needs
- Experience of handling cash/raising invoices relating to patient charges
- Good organisational skills
- Ability to work without supervision
Person Specification
Qualifications
Essential
- GCSE or NVQ2 or equivalent experience
Desirable
- Customer Service Qualification
Skills
Essential
- Standard keyboard skills
Knowledge/Experience
Essential
- IT Literate
- Proven experience of word processing, spreadsheet, and email software
- Experience of using patient administrative systems
- Effective communication and interpersonal skills including telephone skills and face to face communication
- Experience of general administration office skills - filing, photocopying, faxing, note taking
- Experience of working to conflicting demands and work effectively within teams
- Ability to work in a confidential and sensitive manner
- Ability to plan, prioritise and schedule own work
- Able to work flexibly in accordance with service needs
- Experience of handling cash/raising invoices relating to patient charges
- Good organisational skills
- Ability to work without supervision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mersey Care NHS Foundation Trust
Address
The O'Hanlon Centre, Peasley Cross Hospital, Whiston Hospital, Newton Le Willows Community Hospital
various
various
WA9 5ES
United Kingdom
Employer's website
https://www.merseycare.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Mersey Care NHS Foundation Trust
Address
The O'Hanlon Centre, Peasley Cross Hospital, Whiston Hospital, Newton Le Willows Community Hospital
various
various
WA9 5ES
United Kingdom
Employer's website
https://www.merseycare.nhs.uk/ (Opens in a new tab)