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Band 3 Ward Administrator
Royal Free London NHS Foundation Trust View all jobs
Posted 26 day(s) ago
Reference: 391-RFL-8175946
Job summary
The ward administrator is responsible for providing a front-linereception service to the ward and for delivering a high standardof customer care to a wide range of client groups, including theward's multi-disciplinary team, patients, relatives and their carers.
The post-holder must play a proactive role in collecting,investigating, verifying and recording a high standard of patientdemographic and treatment data.
The post holder must accurately and in a timely manner enter such information on the computerised patient information system, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patientrecords and is compliant with national NHS targets (e.g. on dataquality and length of patient wait).
Main duties of the job
To provide a front of house reception service and directing as appropriate.
Answering telephones, ensuring the bed boards are up to date, transport bookings, to provide weekly and monthly ward activity figures, to provide a confidential and high standard general administrative support to the ward/unit, to ensure that all patient admissions, discharges and attendances are recorded accurately on Cerner or the relevant electronic system in real time, to sort out incoming/outgoing post and distribute or act as necessary and any other ward administrative responsibilities.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk
Details
Date posted
18 August 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£31,554 to £33,270 a year per annum inclusive of HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
391-RFL-8175946
Job locations
Royal Free Hospital
Pond St
Hampstead
NW3 2QG
United Kingdom
Job description
Job responsibilities
Please see attached Job Description for more information about this role and working at royal free London NHS foundation Trust
Job description
Job responsibilities
Please see attached Job Description for more information about this role and working at royal free London NHS foundation Trust
Person Specification
Royal Free World Class Values
Essential
- oDemonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential
- oEducated to NVQ Level 3 or equivalent experience
Experience
Essential
- oPrevious work experience in a healthcare setting
- oExperience of working in a public/patient facing role
Desirable
- oExperience of working with Cerner, or similar electronic Patient Administration Systems
Skills and Aptitudes
Essential
- oClear and concise verbal and written communication skills
- oAbility to use initiative and problem solve, in a busy clinical environment
- oTyping and data entry skills
- oGood level of computer literacy skills in Microsoft Word, Excel and databases
- oFlexible and adaptable to the changing needs of the service
- oTime management and organisational skills
- oSympathetic attitude to patients and relatives, who may be extremely distressed or anxious
Personal Qualities & attributes
Essential
- oExcellent interpersonal skills with the ability to relate to people at all levels
- oThe ability to manage conflict and identify where escalation to senior staff is necessary
- oSympathetic attitude to patients and relatives, who may be extremely distressed or anxious.
Person Specification
Royal Free World Class Values
Essential
- oDemonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential
- oEducated to NVQ Level 3 or equivalent experience
Experience
Essential
- oPrevious work experience in a healthcare setting
- oExperience of working in a public/patient facing role
Desirable
- oExperience of working with Cerner, or similar electronic Patient Administration Systems
Skills and Aptitudes
Essential
- oClear and concise verbal and written communication skills
- oAbility to use initiative and problem solve, in a busy clinical environment
- oTyping and data entry skills
- oGood level of computer literacy skills in Microsoft Word, Excel and databases
- oFlexible and adaptable to the changing needs of the service
- oTime management and organisational skills
- oSympathetic attitude to patients and relatives, who may be extremely distressed or anxious
Personal Qualities & attributes
Essential
- oExcellent interpersonal skills with the ability to relate to people at all levels
- oThe ability to manage conflict and identify where escalation to senior staff is necessary
- oSympathetic attitude to patients and relatives, who may be extremely distressed or anxious.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Royal Free London NHS Foundation Trust
Address
Royal Free Hospital
Pond St
Hampstead
NW3 2QG
United Kingdom
Employer's website
Employer details
Employer name
Royal Free London NHS Foundation Trust
Address
Royal Free Hospital
Pond St
Hampstead
NW3 2QG
United Kingdom