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Operational Support Manager, Band 7
Gloucestershire Hospitals NHS Foundation Trust View all jobs
Posted 28 day(s) ago
Reference: 2284175
Job summary
Reporting to the Head of Temporary Staffing and E-Rostering, you will play a key operational leadership role in the day-to-day management of the Trust's Temporary Staffing and E-Rostering Services.
You will work closely with clinical and non-clinical leaders across the organisation to ensure safe, efficient and cost-effective staffing solutions are delivered in line with NHS policies, workforce regulations and best practice standards.
This role offers the opportunity to drive transformational change, support workforce optimisation and lead the development of innovative staffing solutions across our hospitals.
The proposed interview date is; 7th September
Main duties of the job
As Operational Support Manager, you will:
- Lead the day-to-day operational management of the Temporary Staffing and E-Rostering teams.
- Drive continuous service improvement and support the delivery of workforce and cost improvement objectives.
- Oversee the effective deployment of bank and agency workers across the Trust.
- Lead the development of a non-clinical staff bank to support administrative and corporate services.
- Ensure compliance with NHS Improvement, NHS Employers and relevant workforce legislation.
- Monitor service performance through KPIs, dashboards and workforce reporting.
- Support achievement of E-Rostering Levels of Attainment and workforce transformation goals.
- Manage supplier relationships and attend agency performance meetings.
- Provide leadership, coaching and line management to Team Leaders and E-Rostering staff.
- Deputise for the Head of Temporary Staffing and E-Rostering as required.
About us
At Gloucestershire Hospitals NHS Foundation Trust, people are at the heart of everything we do. With over 9,000 employees, we are proud to be the largest employer in Gloucestershire and one of the largest NHS Trusts in the South West.
We are looking for an experienced, motivated and forward-thinking Operational Support Manager for Temporary Staffing and E-Rostering to join our Corporate Services team. This is an exciting leadership opportunity for someone who is passionate about workforce management, service improvement and delivering high-quality staffing solutions that enable excellent patient care.
Details
Date posted
18 August 2026
Pay scheme
Agenda for change
Band
Band 7
Salary
£49,387 to £56,515 a year (pa, pro rata if part time)
Contract
Permanent
Working pattern
Full-time
Reference number
318-26-T0566
Job locations
Victoria Warehouse
Gloucester
GL1 2EL
United Kingdom
Job description
Job responsibilities
We are seeking a confident and collaborative leader with substantial experience in NHS workforce operations. Please see attached Job Description for full details.
Job description
Job responsibilities
We are seeking a confident and collaborative leader with substantial experience in NHS workforce operations. Please see attached Job Description for full details.
Person Specification
Qualifications
Essential
- Education to degree level or equivalent experience
Desirable
- Completion of, or working towards, a Certificate in Management
Experience
Essential
- Experience of working in the NHS and a proven experience of the management of staff
- Appropriate experience of working with a wide range of clinical and non-clinical staff and being able to secure their engagement in change and service improvement
Desirable
- Experience of training staff on new systems or processes
Knowledge
Essential
- IT skills to an advanced level - including Microsoft Office products
- Able to prioritise own work and support others with the prioritisation of theirs
- Ability to produce service development reports and associated documentation
- Knowledge of e-rostering systems and temporary staffing processes within the NHS
Personal Attributes
Essential
- Excellent interpersonal and communication skills, both written and verbal
- Customer service focused and professional
Person Specification
Qualifications
Essential
- Education to degree level or equivalent experience
Desirable
- Completion of, or working towards, a Certificate in Management
Experience
Essential
- Experience of working in the NHS and a proven experience of the management of staff
- Appropriate experience of working with a wide range of clinical and non-clinical staff and being able to secure their engagement in change and service improvement
Desirable
- Experience of training staff on new systems or processes
Knowledge
Essential
- IT skills to an advanced level - including Microsoft Office products
- Able to prioritise own work and support others with the prioritisation of theirs
- Ability to produce service development reports and associated documentation
- Knowledge of e-rostering systems and temporary staffing processes within the NHS
Personal Attributes
Essential
- Excellent interpersonal and communication skills, both written and verbal
- Customer service focused and professional
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Gloucestershire Hospitals NHS Foundation Trust
Address
Victoria Warehouse
Gloucester
GL1 2EL
United Kingdom
Employer's website
Employer details
Employer name
Gloucestershire Hospitals NHS Foundation Trust
Address
Victoria Warehouse
Gloucester
GL1 2EL
United Kingdom