Refine your search
A&E Support Volunteer
North Cumbria Integrated Care NHS Foundation Trust View all jobs
Posted 24 day(s) ago
Reference: 262-A-26-8239766
Job summary
We are looking for volunteers to join our team in A&E.
What is the purpose of the role?
The Accident & Emergency Department is the first point of contact for patients needing emergency treatment within the hospital. The types of patients that visit the department are in critical need of care and assistance and need to be seen and responded to quickly. This means that the clinical staff are usually extremely busy and need help when carrying out non-clinical but important tasks.
To be a volunteer, you need to be over 18 years of age and live in the local Cumberland area.
Why we need your help?
Attendances at the emergency department continue to remain high and the pressure on our staff are working under very busy circumstances. We need your help to alleviate pressure from staff by helping with COVID procedures as patients enter the department.
We also would like volunteers to support staff by helping with non-clinical tasks such as making patients and visitors refreshments and befriending lonely patients.
Main duties of the job
What tasks can this role include?
- Helping with any COVID procedures as patients enter the department.
- Alerting staff when a patient or visitor has COVID symptoms so they can assess and make the next steps
- Offering appropriate patients, carers and visitors drinks.
- Befriending and listening to patients - especially those who have come in alone.
- Offer to get chairs for relatives and carers waiting with patients.
- Offer patient toiletry packs.
- Help patients to fill in a patient survey.
- Wipe down chairs.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Details
Date posted
19 August 2026
Pay scheme
Other
Salary
Depending on experience Voluntary
Contract
Voluntary
Working pattern
Flexible working
Reference number
262-A-26-8239766
Job locations
Cumberland Infirmary
Newtown Road
Carlisle
CA2 7HY
United Kingdom
Job description
Job responsibilities
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
- If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk
Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS).
A Standard DBS check will be required for this volunteering post.The DBS check is free of charge for volunteers.
Job description
Job responsibilities
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
- If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro Tel: 0300 123 1999, or email: helpline@nacro.org.uk
Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS).
A Standard DBS check will be required for this volunteering post.The DBS check is free of charge for volunteers.
Person Specification
Experience
Essential
- Customer Service Experience
- Working in a busy enviroment
Desirable
- Sensitivity
Skills
Essential
- Good communication Skills
Desirable
- Organisational Skills
Person Specification
Experience
Essential
- Customer Service Experience
- Working in a busy enviroment
Desirable
- Sensitivity
Skills
Essential
- Good communication Skills
Desirable
- Organisational Skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
North Cumbria Integrated Care NHS Foundation Trust
Address
Cumberland Infirmary
Newtown Road
Carlisle
CA2 7HY
United Kingdom
Employer's website
Employer details
Employer name
North Cumbria Integrated Care NHS Foundation Trust
Address
Cumberland Infirmary
Newtown Road
Carlisle
CA2 7HY
United Kingdom