Job summary

You'll support patients and visitors through front of house reception services, helping them access care smoothly and feel welcomed. You'll be part of the Care Coordination Customer Service Team, working across multiple health centre receptions. Your role is key to creating a positive first impression and keeping services running safely and efficiently. You'll work closely with clinical and admin teams to ensure patients are directed and supported with care. For informal enquiries please contact Janet McIntyre on telephone number 07526167576 If you require an alternative method of communication, please e-mail [email protected] for further information on this post.

Previous applicants need not apply

Main duties of the job

What you'll do:

• Welcome patients and visitors in a friendly, professional way
• Manage a busy reception, including answering calls and booking enquiries
• Direct patients to appointments and support clinical teams
• Keep records accurate and up to date using digital systems
• Provide flexible cover across reception sites when needed

What we're looking for:

• Strong organisation skills with good attention to detail
• Clear communication and a calm, approachable manner
• Flexibility to work across different sites and shift needs
• Level 3 qualification in Business Administration or Customer Service, or equivalent experience
• Word processing skills to OCR Level 2 or ICDL standard
• Experience in an NHS setting is helpful but not essential

We welcome applicants from all backgrounds and value different experiences to help us deliver kind, inclusive care for everyone. The post is a mobile role covering the 17 health centres in Hull and East riding

About us

At CHCP, we're passionate about people and we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.

Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard at CHCP you have a real voice.

Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.

As the 13th largest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history.

Job description

Job responsibilities

Please see the job description and person specification attached to this job advert for full details on the role.

Person Specification

Qualifications

Essential

• Level 3 in Business Administration/Customer Service or equivalent level of knowledge and experience

Desirable

• Word processing to OCR level 2 standard or ICDL

Knowledge

Essential

• Comprehensive knowledge of a range of administration procedures and practices.
• Knowledge of a range of software programmes including Microsoft Word, Excel, Outlook.

Desirable

• Knowledge of SystmOne functions and other clinical reporting systems
• Knowledge of clinic/appointment programmes
• Knowledge of making every contact count (MECC)

Experience

Essential

• Previous experience of working in an office environment and carrying out general office/administration procedures

Desirable

• Previous experience of patient appointment booking systems e.g sytstmOne
• Previous NHS experience or working with the public