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Assertive Outreach Support Worker
Central and North West London NHS Foundation Trust View all jobs
Posted 23 day(s) ago
Reference: 2286921
Job summary
Hillingdon, Central and North West London NHS Foundation Trust (CNWL)
An exciting opportunity has arisen to join our Assertive Outreach Team (AOT) as a Band 4 Support Worker.
This is a new and innovative service, designed to support individuals with severe mental illness who are at risk of disengaging from services and require intensive, proactive, community-based support.
This is a community-facing role, where you will work directly with service users in their homes and local environment, helping to maintain engagement and prevent crisis.
Main duties of the job
Working with the Team
Hillingdon Mental Health Service is committed to delivering safe, compassionate and high-quality care across all services.
Our Assertive Outreach Team offers:
The opportunity to work in a new and developing service
A strong focus on engagement, recovery and patient safety
A supportive team environment with clear clinical leadership
Opportunities for development within a growing community mental health model
About us
Our Values:-
Compassion:Our staff will be led by compassion and embody the values of care outlined in our Staff Charter.Respect:We will respect and value the diversity of our patients, service users and staff, to create a respectful and inclusive environment, which recognises the uniqueness of each individual.Empowerment:We will involve, inform and empower our patients, service users, carers and their families to take an active role in the management of their illness and adopt recovery principles.We will ensure our staff receive appropriate direction and support, to enable them to develop and grow.Partnership:We will work closely with our many partners to ensure that our combined efforts are focused on achieving the best possible outcomes for the people we serve.
The Assertive Outreach Team (AOT) role is fundamentally a patient-facing position, focused on engaging and managing individuals who are often reluctant to engage with services. Given the nature of this work, requiring proactive outreach, direct contact, and consistent face-to-face intervention, the role is not suitable for remote or hybrid working arrangements.
Details
Date posted
19 August 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£33,262 to £36,027 a year per annum inc HCAS (pro rata if P/T)
Contract
Permanent
Working pattern
Full-time
Reference number
333-G-HM-0789-A
Job locations
Mill House
38 Riverside Way
Uxbridge
UB8 2YF
United Kingdom
Job description
Job responsibilities
Person Specification (Summary)
Essential:
Experience supporting individuals with mental health or complex needs
Ability to engage hard-to-reach or vulnerable individuals
Experience of community-based or outreach work
Strong communication and interpersonal skills
Ability to recognise and escalate risk concerns
Driving licence and access to a vehicle for work
Desirable:
Experience in mental health, outreach or crisis services
Understanding of Assertive Outreach or recovery-focused care
Additional Information
Community-based role with regular home visits required
Flexible working may be required to support engagement
Work with a complex, high-risk and often disengaged cohort
If you are passionate about supporting people in the community and making a difference to those who struggle to engage with services, we would welcome your application.
This role is about:
Going out to patients
Maintaining engagement when others disengage
Providing practical support that prevents crisis
Job description
Job responsibilities
Person Specification (Summary)
Essential:
Experience supporting individuals with mental health or complex needs
Ability to engage hard-to-reach or vulnerable individuals
Experience of community-based or outreach work
Strong communication and interpersonal skills
Ability to recognise and escalate risk concerns
Driving licence and access to a vehicle for work
Desirable:
Experience in mental health, outreach or crisis services
Understanding of Assertive Outreach or recovery-focused care
Additional Information
Community-based role with regular home visits required
Flexible working may be required to support engagement
Work with a complex, high-risk and often disengaged cohort
If you are passionate about supporting people in the community and making a difference to those who struggle to engage with services, we would welcome your application.
This role is about:
Going out to patients
Maintaining engagement when others disengage
Providing practical support that prevents crisis
Person Specification
Education & Qualifications
Essential
- Good general education up to GCSE A level standard / NVQ level 3 (or equivalent experience in health/social care)
- Care Certificate (or willingness to complete)
- Relevant mental health/support worker training
Experience
Essential
- A significant experience supporting people with mental health or complex needs
- Experience working in community or outreach settings
- Experience engaging with hard-to-reach or vulnerable individuals
- Experience working as part of a team or MDT
Desirable
- Knowledge of the Mental Health Act and Mental Capacity Act
- Knowledge of relevant legislation and policies
Person Specification
Education & Qualifications
Essential
- Good general education up to GCSE A level standard / NVQ level 3 (or equivalent experience in health/social care)
- Care Certificate (or willingness to complete)
- Relevant mental health/support worker training
Experience
Essential
- A significant experience supporting people with mental health or complex needs
- Experience working in community or outreach settings
- Experience engaging with hard-to-reach or vulnerable individuals
- Experience working as part of a team or MDT
Desirable
- Knowledge of the Mental Health Act and Mental Capacity Act
- Knowledge of relevant legislation and policies
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Central and North West London NHS Foundation Trust
Address
Mill House
38 Riverside Way
Uxbridge
UB8 2YF
United Kingdom
Employer's website
https://www.cnwl.nhs.uk/work (Opens in a new tab)
Employer details
Employer name
Central and North West London NHS Foundation Trust
Address
Mill House
38 Riverside Way
Uxbridge
UB8 2YF
United Kingdom
Employer's website
https://www.cnwl.nhs.uk/work (Opens in a new tab)