Job description

Job responsibilities

The successful candidate will be responsible for coordinating patient flow across the Neurosciences service, ensuring beds are used effectively and patients are moved safely and promptly to the most appropriate area of care.

Working closely with the Emergency Department and clinical teams to support the timely admission of neurosciences patients, helping to avoid unnecessary delays and facilitate patients moving quickly from ED to the appropriate ward or specialist service.

Coordinating regional referrals into the Neurosciences service, working with referring hospitals, clinicians and internal teams to ensure referrals are assessed and appropriate patients are transferred into the service safely and efficiently.

Maintaining oversight of bed capacity and anticipated demand, proactively identifying pressures and working with operational and clinical colleagues to resolve barriers to patient flow and support the delivery of safe, high-quality care.

What experience/skills are needed;

Experience of working in an acute hospital environment with a good understanding of patient flow, bed management, admission and discharge processes.

Excellent communication and interpersonal skills, with the ability to build effective working relationships with clinical, operational and multidisciplinary teams across organisational boundaries.

Strong organisational and problem-solving skills, with the ability to prioritise competing demands, respond calmly to rapidly changing circumstances and make timely decisions in a pressured environment.

The ability to work collaboratively with the Emergency Department, Neurosciences teams and regional referring organisations to facilitate safe and timely transfers and ensure patients receive the right care in the right place at the right time.

The role requires flexibility to meet the operational needs of the service, including working across the required shift pattern and supporting patient flow during periods of increased demand.

Person Specification

Physical requirements of the post

Essential

• Health and physical abilities sufficient for the post (if necessary with reasonable adjustments with respect to the Equality Act/Disability Discrimination Act).

Qualifications / training required

Essential

• GCSE English and Maths minimum grade C, or equivalent qualification
• Educated to vocational level 3 or an equivalent qualification level or relevant work based experience / training, plus detailed knowledge of secretarial and administrative procedures and systems in order to resolve many non-routine issues.
• Knowledge of medical terminology and organisational policies / procedures in order to resolve problems or to develop and/or refine procedures.
• Working knowledge of MS word/excel

Desirable

• Evidence of continuing personal/professional development
• Degree level qualification or equivalent experience

Previous or relevant experience necessary

Essential

• Experience of working in a busy environment
• Administrative and organisational experience
• Experience of dealing with complex situations

Desirable

• Experience of change, including process change
• Previous experience working in an acute hospital setting
• Knowledge of medical terminology
• Bed management experience

Aptitudes and skills required

Essential

• Ability to work with minimal supervision and on own initiative
• Demonstrates clarity and breadth in use of verbal and written communications in relation to our patient group
• Ability to learn and assimilate complex information quickly
• Excellent communication/telephone skills
• Ability to prioritise a workload
• Excellent attention to detail and accuracy of work

Special requirements of the post

Essential

• Ability to quickly form good working relationships with staff at all levels of seniority
• Demonstratable customer care skills
• Polite, patient and diplomatic
• Flexible approach to working hours

Trust Values

Essential

• Patient First
• Working Together
• Always Improving

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospital Southampton NHS Trust

Address

University Hospital Southampton

Tremona Road

Southampton

SO16 6YD

United Kingdom

Employer's website

https://www.uhs.nhs.uk/home.aspx (Opens in a new tab)