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Locality Administrator
Central London Community Health Trust View all jobs
Posted 22 day(s) ago
Reference: 2289582
Job summary
This is an exciting opportunity for an experienced administrator to join our newly formed administration team and the well-established HARI service supporting people with complex medical and therapy needs.
The successful candidate will provide a comprehensive and high-quality administrative support service to both teams in the Southwest Division of CLCH NHS Trust & the patients its serves.
Our administrators provide vital support to enable high quality, efficient, responsive and supportive services to patients and other service users - from referral, through treatment, on to discharge.
The post holder will work as part of the locality administration team and will also support the HARI service as required, to provide a high-quality reception service and experience for all staff and service users in the front of house space at the Merton site.
Service operating hours are currently between 08:00 - 18:00, Monday to Friday. Shifts of 7.5 hours will be scheduled within these times based on service needs.
PLEASE NOTE - the role is office based working only.
Main duties of the job
The successful candidate will be responsible for a wide range of administrative duties, including reception cover when required. These responsibilities are central to ensuring an organised, efficient approach to workload planning and supporting the needs of our patients and service users.
Key duties include:o Reviewing patient recordso Booking clinics and appointmentso Supporting on-site activitieso Assisting with caseload auditso Maintaining and updating waiting listso Communicating appointment details and relevant information to patients, carers, and healthcare professionals
The role will also involve undertaking general administrative tasks as required or directed by the line manager. The post holder will be expected to use their initiative to manage day-to-day responsibilities, while ensuring that any urgent matters are promptly escalated to the appropriate clinical teams.
We are committed to putting patients and service users first. We are looking for motivated and reliable individuals who share our values and are passionate about contributing to high-quality care and delivering an excellent administrative service.
About us
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
Details
Date posted
20 August 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£30,630 to £32,346 a year Per Annum, inclusive of HCAS
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
824-SOUTH-8083939-A
Job locations
Merton Civic Centre
Merton Civic Centre
London
SM4 5DX
United Kingdom
Job description
Job responsibilities
Successful applicants will be required to demonstrate alignment with the Trusts values & the behaviours aligned to those values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.
Job description
Job responsibilities
Successful applicants will be required to demonstrate alignment with the Trusts values & the behaviours aligned to those values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.
Person Specification
Qualifications
Essential
- GCSE English and Maths grade 9-4 (previously A-C) or equivalent.
- NVQ Admin Level 3 in Administration or equivalent
Experience
Essential
- Secretarial or administrative experience in an office environment
- Experience of working with the general public in a customer or client- facing role
- Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment
- Experience of taking, producing, and distributing notes as directed
Desirable
- Experience of working with patients and carers in a public sector environment.
- Experience of working in a health care environment
- Knowledge of stock ordering procedures
Skills
Essential
- Understanding of the need for confidentiality
- Understanding of Equal Opportunities and Diversity
- Ability to create and structure office systems e.g., filing, stationery, and equipment ordering
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook)
- Excellent verbal, listening and written communication skills
- Demonstrates excellent customer service skills
Desirable
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults AF/T/C
Person Specification
Qualifications
Essential
- GCSE English and Maths grade 9-4 (previously A-C) or equivalent.
- NVQ Admin Level 3 in Administration or equivalent
Experience
Essential
- Secretarial or administrative experience in an office environment
- Experience of working with the general public in a customer or client- facing role
- Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment
- Experience of taking, producing, and distributing notes as directed
Desirable
- Experience of working with patients and carers in a public sector environment.
- Experience of working in a health care environment
- Knowledge of stock ordering procedures
Skills
Essential
- Understanding of the need for confidentiality
- Understanding of Equal Opportunities and Diversity
- Ability to create and structure office systems e.g., filing, stationery, and equipment ordering
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook)
- Excellent verbal, listening and written communication skills
- Demonstrates excellent customer service skills
Desirable
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults AF/T/C
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Central London Community Health Trust
Address
Merton Civic Centre
Merton Civic Centre
London
SM4 5DX
United Kingdom
Employer's website
https://clch.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Central London Community Health Trust
Address
Merton Civic Centre
Merton Civic Centre
London
SM4 5DX
United Kingdom
Employer's website
https://clch.nhs.uk/ (Opens in a new tab)