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Operations & Relationship Manager
Community Health Partnerships View all jobs
Posted 1 month(s) ago
Reference: M0046-26-0025
Job summary
CHP is looking for a dedicated and experienced Operations & Relationship Manager to help us make a real difference in local communities. Join us in delivering outstanding patient care and shaping a healthier future - your skills and passion can change lives.
This role has a dedicated portfolio of buildings across Salford, Wythenshawe, Trafford and Ardwick.
Main duties of the job
As an Operations and Relationship Manager (ORM), you will be responsible for the day-to-day operational management of NHS LIFT buildings within the CHP portfolio, reporting into the Portfolio Manager.
This includes overseeing property compliance, ensuring high standards of tenant engagement and satisfaction, managing relationships with service providers, supporting compliance with safety and contractual obligations, and contributing to community engagement initiatives.
A structured and proactive approach is vital to effectively, organise, plan and prioritise the workload to ensure that all responsibilities and met efficiently, compliance is maintained and strong relationships with tenants and stakeholders are fostered.
The operational focus will be:
- Improving customer satisfaction by being transparent, responsive and effective
- Excellent customer care, stakeholder relationship and management
- Ensuring that our properties are safe and compliant to all relevant regulations
- Putting our buildings at the heart of the community
- Effective management of spaces and contracts
- Further developing environmentally sustainable practices and procurement e.g. Green Funds to improve sites
About us
At Community Health Partnerships (CHP), we're dedicated to improving health outcomes by creating the spaces where care happens. As a wholly owned company of the Department of Health and Social Care, we manage over 300 high-quality community health buildings across England. We work in partnership with the NHS and local systems to deliver innovative, sustainable infrastructure solutions that support integrated care, reduce health inequalities, and enable better services closer to home. Our mission is simple: enable better care through better spaces.
Details
Date posted
24 August 2026
Pay scheme
Other
Salary
£35,000 to £42,000 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
M0046-26-0025
Job locations
Suite 12B, Manchester One
53 Portland Street
Manchester
Greater Manchester
M1 3LD
United Kingdom
Job description
Job responsibilities
For more information about this role and to submit an application, please visit: https://pfchp.jobs.people-first.com/jobs/details/recruitment%2Fjobdetails%2F2bafd878-a1ea-41c2-9942-1a03344ea870. Any applications not received via this route will not be considered.
Job description
Job responsibilities
For more information about this role and to submit an application, please visit: https://pfchp.jobs.people-first.com/jobs/details/recruitment%2Fjobdetails%2F2bafd878-a1ea-41c2-9942-1a03344ea870. Any applications not received via this route will not be considered.
Person Specification
Skills and Behaviours
Essential
- Proactive & Self-Directed
- Exceptional relationship management
- Collaborative team player and influencer
- Adept at prioritisation and workload management
- Confident and articulate communicator
- Problem solving and solutions orientated
- Strong organisational skills and detail oriented
Desirable
- Ongoing commitment to self development, continuous professional development
- Ability to constructively negotiate
- Adaptability and resilience
- Record keeping and documentation management
- Planned thinking for community engagement
Experience
Essential
- Foundational experience in Facilities, Estates or Property Management
- Experience of presenting information to stakeholders
- Working knowledge of health and safety compliance requirements
- Proven ability to manage tenant relationships and resolve issues efficiently
- Community engagement and social value awareness
- Proficient in maintaining and updating operational documentation
- Proficient with Microsoft packages, digital tools and systems
Desirable
- Customer service experience
- Good working knowledge of health care and primary health care services
- Experience of working in a healthcare environment
- Knowledge of soft and hard FM services and contract liaison practices
- Ability to monitor performance against objectives
- Ability to chair and facilitate meetings
- Project lifecycle experience
- Knowledge of social value and corporate social value responsibility
Qualifications
Essential
- IOSH Working Safely
Desirable
- IWFM level 3 in Facilities Management
- IOSH Managing Safely
Person Specification
Skills and Behaviours
Essential
- Proactive & Self-Directed
- Exceptional relationship management
- Collaborative team player and influencer
- Adept at prioritisation and workload management
- Confident and articulate communicator
- Problem solving and solutions orientated
- Strong organisational skills and detail oriented
Desirable
- Ongoing commitment to self development, continuous professional development
- Ability to constructively negotiate
- Adaptability and resilience
- Record keeping and documentation management
- Planned thinking for community engagement
Experience
Essential
- Foundational experience in Facilities, Estates or Property Management
- Experience of presenting information to stakeholders
- Working knowledge of health and safety compliance requirements
- Proven ability to manage tenant relationships and resolve issues efficiently
- Community engagement and social value awareness
- Proficient in maintaining and updating operational documentation
- Proficient with Microsoft packages, digital tools and systems
Desirable
- Customer service experience
- Good working knowledge of health care and primary health care services
- Experience of working in a healthcare environment
- Knowledge of soft and hard FM services and contract liaison practices
- Ability to monitor performance against objectives
- Ability to chair and facilitate meetings
- Project lifecycle experience
- Knowledge of social value and corporate social value responsibility
Qualifications
Essential
- IOSH Working Safely
Desirable
- IWFM level 3 in Facilities Management
- IOSH Managing Safely
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Community Health Partnerships
Address
Suite 12B, Manchester One
53 Portland Street
Manchester
Greater Manchester
M1 3LD
United Kingdom
Employer's website
https://communityhealthpartnerships.co.uk/ (Opens in a new tab)
Employer details
Employer name
Community Health Partnerships
Address
Suite 12B, Manchester One
53 Portland Street
Manchester
Greater Manchester
M1 3LD
United Kingdom
Employer's website
https://communityhealthpartnerships.co.uk/ (Opens in a new tab)