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SDEC Receptionist
Betsi Cadwaladr University Health Board View all jobs
Posted 1 month(s) ago
Reference: 050-AC419-0826W
Job summary
The ability to speak Welsh is essential for this post
An exciting opportunity has arisen to recruit an Emergency Department Receptionist to join the Emergency Care Directorate's Administration Team at Ysbyty Glan Clwyd.
As a part of this very busy team, the successful applicant is expected to be very flexible, have a pleasant personality and a positive approach to their work. Applicants must also have a good standard of education, be adaptable and have good organisational skills. This individual will require excellent communication skills and the ability to deal with sensitive matters and highly confidential patient information.
Previous receptionist/administrative experience and knowledge of the Welsh Patient Administration System (WPAS) and Symphony is desirable but not essential as full training will be provided.
Overtime is available.
Main duties of the job
The SDEC receptionist is responsible for providing an efficient front-line service to the Same Day Emergency Care Unit within the Emergency Quadrant. You are expected to deliver a high standard of customer care to a wide range of client groups including, patients, relatives and their carers whilst working as part of a multi-disciplinary team.
By the nature of the duties the post holder will be required to maintain strict confidentiality and will be expected to deal with staff, patients, carers and relatives with courtesy and discretion at all times.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Details
Date posted
24 August 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£26,813 to £27,890 a year per annum pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
050-AC419-0826W
Job locations
Ysbyty Glan Clwyd
Sarn Lane
Bodelwyddan
LL18 5UJ
United Kingdom
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- Up to GCSE standard for Maths and English or equivalent experience
Desirable
- ECDL
Experience
Essential
- Experience of office and administration
- Experience of setting up and using filing/IT systems
- Familiar with WPAS, IFIT, Welsh Clinical Portal and Emis Health
Desirable
- Previous NHS experience
- Experience in managing clinic diaries/appointment schedules
Skills
Essential
- Awareness of willingness to be involved in implementing change
- IT Computer Literate
- Effective communication skills
Desirable
- Ability to speak Welsh (Level 3)
- Familiarity with GDPR regulations
Other
Essential
- Team Player
- Work on own initiative
Desirable
- Ability to motivate others
- Ability to organise work within the department
Person Specification
Qualifications
Essential
- Up to GCSE standard for Maths and English or equivalent experience
Desirable
- ECDL
Experience
Essential
- Experience of office and administration
- Experience of setting up and using filing/IT systems
- Familiar with WPAS, IFIT, Welsh Clinical Portal and Emis Health
Desirable
- Previous NHS experience
- Experience in managing clinic diaries/appointment schedules
Skills
Essential
- Awareness of willingness to be involved in implementing change
- IT Computer Literate
- Effective communication skills
Desirable
- Ability to speak Welsh (Level 3)
- Familiarity with GDPR regulations
Other
Essential
- Team Player
- Work on own initiative
Desirable
- Ability to motivate others
- Ability to organise work within the department
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Betsi Cadwaladr University Health Board
Address
Ysbyty Glan Clwyd
Sarn Lane
Bodelwyddan
LL18 5UJ
United Kingdom
Employer's website
https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)
Employer details
Employer name
Betsi Cadwaladr University Health Board
Address
Ysbyty Glan Clwyd
Sarn Lane
Bodelwyddan
LL18 5UJ
United Kingdom
Employer's website
https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)