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Administration Manager
Kingston and Richmond NHS Foundation Trust View all jobs
Posted 1 month(s) ago
Reference: 396-8142398-DE-GV-Z-A
Job summary
The post will be based onsite at Kingston Hospital.
Working as part of the Cluster 4 leadership team (Services include Clinical Haematology & Anti-coagulation, ENT, Oral Surgery and Audiology), the key requirements of the job will be to monitor and support the delivery of key performance targets, to provide support to the senior management team, and to provide Strong line management to the PPC and administration team.
Previous applicants need not apply.
Main duties of the job
You will be responsible for the management of the administration function across the services.
You will also be expected to assist and lead in formulation and implementation of service policies, service operating procedures and strategies through efficient use of resources. As part of this role you will evaluate and develop processes and systems to ensure a caring, quality service is provided both to service users and staff.
The successful applicant will need to be organised, methodical, have strong leadership, managerial and coaching skills along with a willingness to develop their role, the administration teams and the needs of the services.
A key component of this role, will be the validation of the Patient Tracking Lists (PTLs)
About us
Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated "Outstanding" for overall quality and leadership by the national Care Quality Commission regulator.
We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington.
Details
Date posted
26 August 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£36,943 to £44,900 a year per annum inclusive of outer London HCAS
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
396-8142398-DE-GV-Z-A
Job locations
Kingston Hospital NHS Foundation Trust
Galsworthy Rd
Kingston Upon Thames
KT2 7QB
United Kingdom
Job description
Job responsibilities
***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***
NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.
Job description
Job responsibilities
***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***
NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.
Person Specification
Qualifications
Essential
- Educated to degree level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
Desirable
- Computer Literacy Course e.g. ECDL
Experience
Essential
- Minimum of 1 year experience in a leadership role
Desirable
- Minimum of 1 year managerial experience
Skills
Essential
- Accurate data entry, typing and checking skills
- Use of full range of IT systems and patient data systems, including validation of PTL
Desirable
- Conflict resolution skills
- Appropriate assertiveness skills
Knowledge
Essential
- Understanding of patient priorities and performance targets related to appointments and waiting times
Desirable
- Good knowledge of speciality specific patient pathways
Person Specification
Qualifications
Essential
- Educated to degree level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
Desirable
- Computer Literacy Course e.g. ECDL
Experience
Essential
- Minimum of 1 year experience in a leadership role
Desirable
- Minimum of 1 year managerial experience
Skills
Essential
- Accurate data entry, typing and checking skills
- Use of full range of IT systems and patient data systems, including validation of PTL
Desirable
- Conflict resolution skills
- Appropriate assertiveness skills
Knowledge
Essential
- Understanding of patient priorities and performance targets related to appointments and waiting times
Desirable
- Good knowledge of speciality specific patient pathways
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Kingston and Richmond NHS Foundation Trust
Address
Kingston Hospital NHS Foundation Trust
Galsworthy Rd
Kingston Upon Thames
KT2 7QB
United Kingdom
Employer's website
https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Kingston and Richmond NHS Foundation Trust
Address
Kingston Hospital NHS Foundation Trust
Galsworthy Rd
Kingston Upon Thames
KT2 7QB
United Kingdom
Employer's website
https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)