Refine your search
Healthcare Support Worker - Outpatients
University Hospitals Dorset NHS Foundation Trust View all jobs
Posted 17 day(s) ago
Reference: 153-CO06043-B
Job summary
An exciting opportunity has arisen within UHD's Outpatients department at Poole, to join our highly diverse and motivated team looking after children and adults in both clinical and surgical settings.
Outpatients is a large part of the patient pathway, whether it is their first appointment, a follow up appointment or a minor surgical procedure. Our nursing is there to support them throughout the patient journey.
If you have excellent communication skills and really care about supporting patients within a clinic or surgical setting we have a brilliant opportunity within our friendly outpatients team.
Base Location: Poole Hospital
Interview date- Friday 18th September 2026
Main duties of the job
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert
About us
UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.
If a role or service relocates as part of a planned move, excess mileage will not bereimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.
UHD has active networks including Women's, DEN, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.
AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process
Details
Date posted
26 August 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year pa
Contract
Permanent
Working pattern
Full-time
Reference number
153-CO06043-B
Job locations
Poole Hospital
Longfleet Road
Poole
BH21 3LA
United Kingdom
Job description
Job responsibilities
This post is being advertised as a Band 3, however applicants that do not meet the required care certificate competencies will initially be employed as a Band 2. Applicants who hold a care certificate accreditation will start in post at Band 3.
Job description
Job responsibilities
This post is being advertised as a Band 3, however applicants that do not meet the required care certificate competencies will initially be employed as a Band 2. Applicants who hold a care certificate accreditation will start in post at Band 3.
Person Specification
Qualifications
Essential
- Good standard of numeracy and Literacy
- Completion of a competency-based workbook (Care Certificate) or equivalent relevant experience to vocational level 3.
Experience
Essential
- Ability to adapt and learn in healthcare environment
Desirable
- Previous experience of working within a care environment /NHS
- Experience of working as part of a multidisciplinary team
- Experience of working with the public
technical skills / Competencies
Essential
- Ability to communicate clearly and effectively (to understand and be understood)
- Ability to follow clear instruction and feed back to senior staff.
- Ability to work as part of a team, as well as on own initiative
- IT literate
Desirable
- Understanding of basic physiology e.g. normal vital signs, fluid balance, nutritional requirements etc.
- Venepuncture
- Simple wound dressings
- Performing ECG's
Knowledge
Essential
- An understanding around basic patient care
- Understanding of the importance of the promotion of health and well-being
Desirable
- Knowledge of care and related procedures, clinical observations, relevant legislation;
- Have an understanding of ENT, Oral maxillofacial and ophthalmology clinics
other requirements specific to role
Essential
- Ability to communicate with all levels of staff
- Ability to exchange factual information accurately
- Ability to deal with sensitive situations
Desirable
- Ability to deal with difficult patient/ relatives and clinicians
- Is adaptable to to different clinical areas
Person Specification
Qualifications
Essential
- Good standard of numeracy and Literacy
- Completion of a competency-based workbook (Care Certificate) or equivalent relevant experience to vocational level 3.
Experience
Essential
- Ability to adapt and learn in healthcare environment
Desirable
- Previous experience of working within a care environment /NHS
- Experience of working as part of a multidisciplinary team
- Experience of working with the public
technical skills / Competencies
Essential
- Ability to communicate clearly and effectively (to understand and be understood)
- Ability to follow clear instruction and feed back to senior staff.
- Ability to work as part of a team, as well as on own initiative
- IT literate
Desirable
- Understanding of basic physiology e.g. normal vital signs, fluid balance, nutritional requirements etc.
- Venepuncture
- Simple wound dressings
- Performing ECG's
Knowledge
Essential
- An understanding around basic patient care
- Understanding of the importance of the promotion of health and well-being
Desirable
- Knowledge of care and related procedures, clinical observations, relevant legislation;
- Have an understanding of ENT, Oral maxillofacial and ophthalmology clinics
other requirements specific to role
Essential
- Ability to communicate with all levels of staff
- Ability to exchange factual information accurately
- Ability to deal with sensitive situations
Desirable
- Ability to deal with difficult patient/ relatives and clinicians
- Is adaptable to to different clinical areas
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Dorset NHS Foundation Trust
Address
Poole Hospital
Longfleet Road
Poole
BH21 3LA
United Kingdom
Employer's website
Employer details
Employer name
University Hospitals Dorset NHS Foundation Trust
Address
Poole Hospital
Longfleet Road
Poole
BH21 3LA
United Kingdom