Job summary

We are looking for compassionate and adaptable people who can provide high-quality administrative support to the Public Health Nursing services in the community. The post holder will be required to provide a comprehensive administrative support to deliver quality patient care.

We have one full time position available, with the option to either be based at our admin hub at Sandridge Gate, St Albans or Howard Court, Welwyn. Please state your preferred location in your application.

*Proposed interview date: 22nd September 2026*

HCT will prioritise recruitment of workers living in England under the new immigration rules for care workers effective from 9 April 2025. Employers must first prove that they have attempted to recruit a worker from within England who needs new sponsorship. This ensures that those who came to the UK to pursue a career in adult social care can do so.

Main duties of the job

The post holder will undertake a wide range of secretarial and administrative tasks, including having personal responsibility for a number of delegated tasks.

To work unsupervised, adhering to operational procedures and established practice, referring to the Administration Supervisor for guidance when needed. Work on own initiative to prioritise administrative tasks to ensure an effective and efficient running of the team.

About us

A big thank you for considering joining us at Hertfordshire Community NHS Trust

You'll find it a great place to work with many benefits offered to you as a member of our staff

We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities

Our staff are proud to be Pioneering, Caring and Inclusive in their work to help achieve the Trust vision

We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages

We don't want you to miss out so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now

You've made a great decision to apply to join to HCT - we're looking forward to taking the next steps of the journey with you.

You can apply to Access to Work to get money for communication support at a job interview - please use this link for more information: https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-workYou need to apply before the interview takes place.

Details

Date posted

26 August 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

812-26-DB-SPA-Admin-PHN-B

Job locations

Sandridge Gate, St Albans or Howard Court, Welwyn

St Albans or Welwyn Garden City

AL7 1BW

United Kingdom

Job description

Job responsibilities

Working as part of a team ensuring that the daily administration tasks are completed effectively and efficiently.The post holder will be flexible in order to meet the requirements of the serviceTo communicate with professionals and the general public with tact and sensitivity.Follow the Standard Operational Procedures for duties delegated to you. Not all duties are routine, and you will need to use your knowledge, experience and understanding to take decisions within your area of responsibility and be confident in escalating situations promptly when needed.

Always maintain patient privacy and dignity in the delivery of compassionate and personalised care.Maintain accurate records relating to communication with patients, relatives, and members of the Multidisciplinary team regarding all aspects of care demonstrating a range of appropriate communication skills, written and verbal.Uphold Trust values.

The use of AI is monitored and if you have used it then you are required to declare this, as well as what type of AI tools you have used and for what purpose. We reserve the right to further test your individual knowledge and skills in relation to the requirements for the post through robust and thorough interview and assessment.

Job description

Job responsibilities

Working as part of a team ensuring that the daily administration tasks are completed effectively and efficiently.The post holder will be flexible in order to meet the requirements of the serviceTo communicate with professionals and the general public with tact and sensitivity.Follow the Standard Operational Procedures for duties delegated to you. Not all duties are routine, and you will need to use your knowledge, experience and understanding to take decisions within your area of responsibility and be confident in escalating situations promptly when needed.

Always maintain patient privacy and dignity in the delivery of compassionate and personalised care.Maintain accurate records relating to communication with patients, relatives, and members of the Multidisciplinary team regarding all aspects of care demonstrating a range of appropriate communication skills, written and verbal.Uphold Trust values.

The use of AI is monitored and if you have used it then you are required to declare this, as well as what type of AI tools you have used and for what purpose. We reserve the right to further test your individual knowledge and skills in relation to the requirements for the post through robust and thorough interview and assessment.

Person Specification

Qualifications and Training

Essential

• Level 2 Functional Skills in English and Maths; GCSE A* - C or 4-9

• Care Certificate or City and Guilds 3 or NVQ3 or BTEC National Diploma or equivalent experience

Experience and Knowledge

Essential

• Confident and competent use of Microsoft Office and relevant administrative systems

• Experience of working within a team.

• Experience in administrative roles, ideally within health or public sector services.

• Experience managing confidential records and awareness of information governance

Desirable

• Experience of SystmOne

Skills and Personal Qualities

Essential

• Organisational skills to include time management, record keeping, Ability to prioritise and to be able to work flexibly and autonomously to meet the needs of the service

• Good communication skills.

• Resilience and professionalism when dealing with challenging situations.

• Flexible and adaptable approach to work

Desirable

• Commitment to continuous professional development

Other Requirements

Essential

• Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)

Person Specification

Qualifications and Training

Essential

• Level 2 Functional Skills in English and Maths; GCSE A* - C or 4-9

• Care Certificate or City and Guilds 3 or NVQ3 or BTEC National Diploma or equivalent experience

Experience and Knowledge

Essential

• Confident and competent use of Microsoft Office and relevant administrative systems

• Experience of working within a team.

• Experience in administrative roles, ideally within health or public sector services.

• Experience managing confidential records and awareness of information governance

Desirable

• Experience of SystmOne

Skills and Personal Qualities

Essential

• Organisational skills to include time management, record keeping, Ability to prioritise and to be able to work flexibly and autonomously to meet the needs of the service

• Good communication skills.

• Resilience and professionalism when dealing with challenging situations.

• Flexible and adaptable approach to work

Desirable

• Commitment to continuous professional development

Other Requirements

Essential

• Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hertfordshire Community NHS Trust

Address

Sandridge Gate, St Albans or Howard Court, Welwyn

St Albans or Welwyn Garden City

AL7 1BW

United Kingdom

Employer's website

https://www.hct.nhs.uk (Opens in a new tab)

Employer details

Employer name

Hertfordshire Community NHS Trust

Address

Sandridge Gate, St Albans or Howard Court, Welwyn

St Albans or Welwyn Garden City

AL7 1BW

United Kingdom

Employer's website

https://www.hct.nhs.uk (Opens in a new tab)