Job summary

To be responsible for the development and monitoring of the effective administration systems and processes for the investigation/completion of Incidents, Risks, Incidents, Claims, Inquests, and Complaints.

To be lead in ensuring the Senior Leadership Team is fully supported in the execution of senior meetings and the provisions of administration support relating to Governance.

To develop and manage reporting systems in order to provide the Directorate with effective timely information

Main duties of the job

- To ensure complaints are investigated and comprehensive reports/responses are provided for forwarding to the Customer Care Team. To ensure all actions identified from complaints are completed and that evidence is provided within the requested timescales. To maintain a full record on In-phase.- To be the central point of contact for the completion of Learning Responses offering support to relevant managers to ensure action plans resulting from learning are developed and completed in a timely fashion and associated action planning is systemised and monitored.- To ensure inquest statements requests are completed in a timely manner.- To provide accurate reports to Clinical Governance meetings, in relation to complaints, inquests and incidents.- To support the Chair of the Positive Learning Group with the agenda and supporting documents.- To undertake specific projects when requested by the Admin & Operational Support Manager or Head of Operations.- To develop a practical system for the management of Governance information for the Division.- To ensure accurate data input into the Health Roster system for sickness absence and annual leave for senior management and admin staff, where appropriate.

About us

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.