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Senior Healthcare Support Worker - Outpatients Department
Bristol NHS Foundation Trust View all jobs
Posted 15 day(s) ago
Reference: 2305032
Job summary
Are you a qualified and experienced Senior Healthcare Support Worker (SHCSW) looking for a new challenge?
The H305 Preoperative Assessment Unit at Bristol Eye Hospital is seeking an experienced Healthcare Support Worker (HCSW) to join our dedicated team. This role offers an excellent work-life balance, with working hours of Monday to Friday, 08:00 to 17:00, with no nights, weekends, or Bank Holiday working.
The successful candidate will support patients attending for preoperative assessment prior to undergoing eye surgery. Working as part of a multidisciplinary team, you will be responsible for carrying out a range of clinical duties including ECGs, phlebotomy, calculation of BMI, and recording general observations, ensuring patients are safely prepared for surgery.
Whilst previous HCSW experience is essential, full training will be provided in specialist ophthalmic assessment procedures including Visual Acuity testing, Biometry, and Intraocular Pressure (IOP) measurements.
Working at Bristol Eye Hospital can be busy, demanding and at times challenging, requiring excellent communication skills, compassion, adaptability, and the ability to work effectively under pressure. In return, staff benefit from working within a supportive team environment and have access to a comprehensive staff wellbeing programme, promoting health, resilience, and work-life balance.
Main duties of the job
A SHCSW will be expected to undertake a range of duties under the direction of and will be required to report back on those delegated duties to a Registered Nurse. This role requires basic IT skills, problem-solving and liaising with other members of the multidisciplinary team.
Practice safe standards or care following Bristol Foundation Trust guidelines and policies within the scope of the SHCSW Role.
You will be working alongside Doctors, Clinical Nurse Specialist, Allied Health Professionals and other professions.
We're a social and fun team that is constantly celebrating each other's success and where everyone supports one another.
Our supportive team-working culture will empower you to build professional relationships with your patients and their family as you follow their progress closely.
About us
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Details
Date posted
27 August 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year pa, pro rota
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
387-S4795-GW
Job locations
Bristol Eye Hospital
Lower Maudlin St
Bristol
BS1 2LX
United Kingdom
Job description
Job responsibilities
Full details are provided in the attached Job Description
- We are currently receiving high volumes of applications for all our HCSW roles. Please ensure that you state in the supporting information why you would like to work in BEH and what you can bring to these specialised roles.
- We do not support AI in applications, if this is suspected you will be rejected.
- Previous applicants need not apply.
Applications will be reviewed through a shortlisting process, after which shortlisted candidates will be contacted regarding the next stage of recruitment.Job description
Job responsibilities
Full details are provided in the attached Job Description
- We are currently receiving high volumes of applications for all our HCSW roles. Please ensure that you state in the supporting information why you would like to work in BEH and what you can bring to these specialised roles.
- We do not support AI in applications, if this is suspected you will be rejected.
- Previous applicants need not apply.
Applications will be reviewed through a shortlisting process, after which shortlisted candidates will be contacted regarding the next stage of recruitment.Person Specification
Skills and Abilities
Essential
- Effective and appropriate communication skills both written and verbal
- Able to complete appropriate documentation accurately
- Demonstrate an awareness of healthcare work and policies and procedures
- Committed to providing high quality patient care
- Ability to work with minimum supervision to a high standard
- IT skills, basic word, Email, keyboard skills
- Ability and willingness to undertake appropriate training within given time frames
- Able to demonstrate calm, caring patient manner / attitude
- Enthusiasm and commitment to working within the healthcare setting
- Able to meet the physical and developmental demands of the role
Desirable
- Previous NHS experience
Knowledge and Experience
Essential
- Experience of providing care in a healthcare or social setting
- Be able to work as a member of a team
- Experience of time management and prioritising work
- Understands and committed to a caring approach to patients & relatives
Qualifications and Training
Essential
- One of the following; Level 3 (SCQF - 6): - City and Guilds 3 ? NVQ 3 ? BTEC National Diploma ? Experience equivalent to the above qualifications
- Level 2 Functional skills in English and Math's, or equivalent
- Completion of Level 3 Diploma in Healthcare Support (that maps to the Apprenticeship Standard for Senior Health Care Support Worker) ? Equivalent experience
Person Specification
Skills and Abilities
Essential
- Effective and appropriate communication skills both written and verbal
- Able to complete appropriate documentation accurately
- Demonstrate an awareness of healthcare work and policies and procedures
- Committed to providing high quality patient care
- Ability to work with minimum supervision to a high standard
- IT skills, basic word, Email, keyboard skills
- Ability and willingness to undertake appropriate training within given time frames
- Able to demonstrate calm, caring patient manner / attitude
- Enthusiasm and commitment to working within the healthcare setting
- Able to meet the physical and developmental demands of the role
Desirable
- Previous NHS experience
Knowledge and Experience
Essential
- Experience of providing care in a healthcare or social setting
- Be able to work as a member of a team
- Experience of time management and prioritising work
- Understands and committed to a caring approach to patients & relatives
Qualifications and Training
Essential
- One of the following; Level 3 (SCQF - 6): - City and Guilds 3 ? NVQ 3 ? BTEC National Diploma ? Experience equivalent to the above qualifications
- Level 2 Functional skills in English and Math's, or equivalent
- Completion of Level 3 Diploma in Healthcare Support (that maps to the Apprenticeship Standard for Senior Health Care Support Worker) ? Equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Bristol NHS Foundation Trust
Address
Bristol Eye Hospital
Lower Maudlin St
Bristol
BS1 2LX
United Kingdom
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Bristol NHS Foundation Trust
Address
Bristol Eye Hospital
Lower Maudlin St
Bristol
BS1 2LX
United Kingdom
Employer's website
https://www.uhbw.nhs.uk/ (Opens in a new tab)