Job summary

Taking on the role of an Imaging Administrator, making appointments for the Imaging Department while following waiting lists and cross covering modalities.

Actioning tasks in a timely manner, avoiding delays in patient's pathways while liaising with professional staff to ensure that urgent patients are dealt with in acceptable time scales. This position requires the successful candidate to be able to multitask and work under pressure at times.

Main duties of the job

1. To be able to Cross cover modalities and cover reception.
2. To proactively oversee the length of wait for all patients, using appointment sessions to a maximum to ensure no waiting list breaches occur.
3. Booking urgent patients and suspected cancer patients in an expected timely manner.
4. To maintain records for the department, including DNA, waiting lists and number of referrals.
5. Answering the phone lines.
6. To use initiative, guided by department protocols, in assessing any non-routine requests, being able to give basic clinical guidance where necessary.
7. To use flexible communication skills.
8. To liaise with wards, medical secretaries, outpatients, midwives and GP surgeries regarding patients and their appointments and deal with telephone queries from these sources. To be able to deal efficiently and in a timely fashion, with queries regarding patient appointments.
9. To operate a booking system as required.
10. Multitask and work under pressure at times.
11. To be able to concentrate in a multi-task environment to deal with frequent, unpredictable interruptions of a complex nature.

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job