Job summary

Temporary Staffing Services (Bank) - Admin & Clerical Opportunities Lewisham and Greenwich NHS Trust, LGT, Temporary Staffing Services, Bank, is seeking to expand its pool of experienced temporary workers for Administrative and Clerical assignments. This is to support with a number of high priority projects over the next nine months. These are ad hoc, temporary opportunities that arise as and when required across a variety of divisions and departments at our two hospital sites: University Hospital Lewisham Queen Elizabeth Hospital, Woolwich Assignments can vary in duration and structure, ranging from single day placements to opportunities lasting several weeks. Please note: Bank work cannot be guaranteed and should not be relied upon as a reliable source of income. Important Information If you are interested in joining our Temporary Staffing Services Bank and believe you have the skills and qualities we are looking for, we encourage you to submit an application. However, to ensure realistic expectations, please be aware that these projects may not commence immediately. As a result, successful applicants may not be contacted regarding opportunities straight away. For further information about anticipated project timelines and potential opportunities, please contact lg.bankrecruitment2@nhs.net in writing

Main duties of the job

Answering the telephone, call centre, dealing with internal/patient focused queries, taking telephone messages and relaying them to the appropriate person/people/division.

Responding to email queries and passing to the relevant departments/people/division concerned

Photo copying/scanning

You may also be required to access and work on various digitalised internal systems (depending on placement) so accurate data entry is essential

Making and re-scheduling appointments over the telephone and in person using system-based booking facilities

About us

Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high Lewisham quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Marys Hospital in Sidcup.

The Trust has 7,000 staff and, in 2020, won a London NHS Parliamentary Award in recognition of a wide range of initiatives to make the organisation a great place to work. The Trust was also a finalist in the 2021 Health Service Journal Awards for this programme, which has succeeded in reducing vacancy rates from a high of 17.5% in 2018 to 8.1% at the time of writing. In addition, the Trusts staff retention is now in the top five in London, with 89% of staff staying at the organisation, against a median of 81% for peer organisations.

Our hospitals provide a wide range of inpatient and outpatient services, as well as emergency and planned care. Over the last year, our emergency performance has been among the strongest in London, despite our emergency departments being among the busiest in the capital.