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Posted 1 month(s) ago
Reference: 222-HOU-040-A
Job summary
Would you like to work in an integrated team? Would you like to ensure patients are discharged safely into the community following a hospital stay? Do you have excellent communication and IT skills?
The discharge hub at West Middlesex Hospital was set up initially as a response to the COVID-19 pandemic. The discharge hub brings together West Middlesex Hospital, Hounslow and Richmond Community Healthcare and Adult Social Care to ensure patients are discharged in a safe and timely manner
Main duties of the job
We are looking for individuals who enjoy working as part of a team in a complex and fast changing environment. You will be responsible for supporting the clinicians in the discharge hub to ensure patients are transferred in a safe and timely manner. You need to be a great communicator who pays attention to detail and works in a methodical way.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Details
Date posted
03 September 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£33,262 to £36,027 a year per annum inclusive of HCAS (Outer)
Contract
Permanent
Working pattern
Full-time
Reference number
222-HOU-040-A
Job locations
West Middlesex University Hospital
Twickenham Road
London
TW7 6AF
United Kingdom
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications
Essential
- Educated to A Level/ NVQ Leve 3 or equivalent
- Higher National Certificate in health and social care or equivalent
Desirable
- ECDL qualification
- Knowledge of medical terminology
- Customer Care training
- Foundation degree level or equivalent
Experience
Essential
- Relevant and recent experience working in a senior Administrative role
- Experience of working in a hospital health care setting
- Experience of using NHS IT/ Database systems
- Experience of discharge processes
- Understand the importance of confidentiality
- Supports patient equality and diversity
Desirable
- Medical terminology
Skills
Essential
- Good IT skills to include use of Microsoft packages: word, outlook, excel and other Microsoft office software packages
- Ability to draft routine correspondence
- Ability to collate data and produce reports
Other Requirements
Essential
- Excellent organisational and time management skills
- Able to work under pressure and to deadlines
- Ability to work autonomously and as part of a busy team and encourage collaborative working
Person Specification
Qualifications
Essential
- Educated to A Level/ NVQ Leve 3 or equivalent
- Higher National Certificate in health and social care or equivalent
Desirable
- ECDL qualification
- Knowledge of medical terminology
- Customer Care training
- Foundation degree level or equivalent
Experience
Essential
- Relevant and recent experience working in a senior Administrative role
- Experience of working in a hospital health care setting
- Experience of using NHS IT/ Database systems
- Experience of discharge processes
- Understand the importance of confidentiality
- Supports patient equality and diversity
Desirable
- Medical terminology
Skills
Essential
- Good IT skills to include use of Microsoft packages: word, outlook, excel and other Microsoft office software packages
- Ability to draft routine correspondence
- Ability to collate data and produce reports
Other Requirements
Essential
- Excellent organisational and time management skills
- Able to work under pressure and to deadlines
- Ability to work autonomously and as part of a busy team and encourage collaborative working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
West London NHS Trust
Address
West Middlesex University Hospital
Twickenham Road
London
TW7 6AF
United Kingdom
Employer's website
Employer details
Employer name
West London NHS Trust
Address
West Middlesex University Hospital
Twickenham Road
London
TW7 6AF
United Kingdom