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Outpatient Booking Coordinator
James Paget University Hospitals NHS Foundation Trust View all jobs
Posted 1 month(s) ago
Reference: 177-CORP-8225812
Job summary
An opportunity has arisen to appoint a self-motivated individual, with great interpersonal skills and a commitment to customer service, to work as an Outpatient Clinic Co-ordinator within the Corporate Division, covering a range of specialities, to deliver a first rate booking service to our patients.
Main duties of the job
To provide a high quality, efficient and responsive administrative service in respect of the 18 week Referral to Treatment process.
To offer the highest standard of customer care to patients and other service users, adhering to Departmental guidelines, Standard Operating Procedures and the Trust's Code of Values & Behaviour's.
About us
You will be joining a dedicated administrative team that supports patient care within the outpatient environment and provides a focal point liaising with patients, relatives and other staff groups, both by telephone and in person.
Good organisational/time management skills, customer service skills and the ability to prioritise conflicting workloads effectively are essential.
Experience of working in an NHS setting and working with the Electronic Referral Service and other clinical systems would be beneficial.
Details
Date posted
03 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year per annum
Contract
Permanent
Working pattern
Full-time, Part-time, Job share, Flexible working
Reference number
177-CORP-8225812
Job locations
James Paget Hospital
Lowestoft Road
Great Yarmouth
NR31 6LA
United Kingdom
Job description
Job responsibilities
To provide a dedicated service to a designated specialty, working in partnership with consultants, secretaries and outpatient colleagues to keep outpatient clinics utilised to optimum levels and to provide performance data to Consultants as requested.
Job description
Job responsibilities
To provide a dedicated service to a designated specialty, working in partnership with consultants, secretaries and outpatient colleagues to keep outpatient clinics utilised to optimum levels and to provide performance data to Consultants as requested.
Person Specification
Education and Qualifications
Essential
- 4 GCSEs grade 4 or above including mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications
- NVQ level 2/3 in Business Admin or other relevant subject.
Desirable
- OCR Level 3 keyboard skills (or equivalent measurable level of skills)
Experience and knowledge
Essential
- Minimum of 1 years experience in a similar administrative role with a proven track record of achievement.
- Excellent IT skills with a working knowledge of Microsoft IT applications
- Basic knowledge of Booking systems
Desirable
- Knowledge and understanding of the 18 week Referral to Treatment standards and outpatient clinic management and booking processes
- Administration experience within an NHS setting
- Operational knowledge of iPM and e-RS
Skills abilities and competencies
Essential
- Good organisational and time management skills with the ability to prioritise conflicting workloads effectively
- Ability to work in a pressurised working environment with frequent interruptions and change of work direction
- Excellent communication skills and the ability to interact professionally with patients and the wider multi disciplinary team
Person Specification
Education and Qualifications
Essential
- 4 GCSEs grade 4 or above including mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications
- NVQ level 2/3 in Business Admin or other relevant subject.
Desirable
- OCR Level 3 keyboard skills (or equivalent measurable level of skills)
Experience and knowledge
Essential
- Minimum of 1 years experience in a similar administrative role with a proven track record of achievement.
- Excellent IT skills with a working knowledge of Microsoft IT applications
- Basic knowledge of Booking systems
Desirable
- Knowledge and understanding of the 18 week Referral to Treatment standards and outpatient clinic management and booking processes
- Administration experience within an NHS setting
- Operational knowledge of iPM and e-RS
Skills abilities and competencies
Essential
- Good organisational and time management skills with the ability to prioritise conflicting workloads effectively
- Ability to work in a pressurised working environment with frequent interruptions and change of work direction
- Excellent communication skills and the ability to interact professionally with patients and the wider multi disciplinary team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
James Paget University Hospitals NHS Foundation Trust
Address
James Paget Hospital
Lowestoft Road
Great Yarmouth
NR31 6LA
United Kingdom
Employer's website
https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)
Employer details
Employer name
James Paget University Hospitals NHS Foundation Trust
Address
James Paget Hospital
Lowestoft Road
Great Yarmouth
NR31 6LA
United Kingdom
Employer's website
https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)