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Befriending & Counselling Administrator
Age UK Coventry and Warwickshire View all jobs
Posted 1 month(s) ago
Reference: B0136-26-0017
Job summary
To provide effective administrative support to the Counselling and Befriending services. The post holder will be expected to work proactively to maximise the services effectiveness and efficiency
Main duties of the job
An exciting opportunity has arisen to work as one of two administrators within our friendly Befriending & Counselling service. You would act as first point of contact for clients, family members, volunteers & professionals, carrying out telephone assessments, client matching & resolving queries.
The postholder will also provide administrative support and be expected to work proactively and flexibly to maximise organisational effectiveness and efficiency.
Working part time, Monday to Wednesday, 22.5 hours per week.
About us
We're a local charity working in the community to support older people, their families and carers.
We want everyone to be able to love later life.
Details
Date posted
03 September 2026
Pay scheme
Other
Salary
£15,655.18 a year
Contract
Permanent
Working pattern
Part-time
Reference number
B0136-26-0017
Job locations
8 Clemens Street
Leamington Spa
Warwickshire
CV31 2DL
United Kingdom
Job description
Job responsibilities
1. Act as the first point of contact for clients, volunteers and professionals. Providing information and resolving queries.
2. Carry out telephone assessments with prospective befriending and counselling clients and volunteers.
3. To process and record incoming referrals ensuring accuracy and to action appropriately within a timely manner, following established processes and procedures.
4. Liaise with internal and external stakeholders to support the management of client referrals.
5. To maintain the service databases and ensure that records are up to date and accurate.
6. Provide general office and administrative support including but not limited to post, receiving and making phone calls, typing, printing, photocopying, scanning and filing.
7. Provide support to office volunteers.
8. Support the service Team Leader as required, including providing relevant information for reports and supporting with service developments.
9. Support with organising and attending service events and meetings.
10. Contribute to the development of promotional material and newsletters.
11. Ensure that all personal data is processed in accordance with the GDPR policy and procedure.
12. To identify service improvements from customer feedback and other relevant evidence and recommend these through the line management structure.
13. To represent Age UK Coventry and Warwickshire at community information events and forums as requested.
14. To adhere to all AUK&W policies with particular reference to staffing, health & safety, safeguarding and equality.
15. To portray a positive image of the organisation both internally and externally, and set high standards of personal integrity and professionalism, leading by example.
16. To undertake such other duties as may be reasonably required, consistent with the nature and grade of the post.
Job description
Job responsibilities
1. Act as the first point of contact for clients, volunteers and professionals. Providing information and resolving queries.
2. Carry out telephone assessments with prospective befriending and counselling clients and volunteers.
3. To process and record incoming referrals ensuring accuracy and to action appropriately within a timely manner, following established processes and procedures.
4. Liaise with internal and external stakeholders to support the management of client referrals.
5. To maintain the service databases and ensure that records are up to date and accurate.
6. Provide general office and administrative support including but not limited to post, receiving and making phone calls, typing, printing, photocopying, scanning and filing.
7. Provide support to office volunteers.
8. Support the service Team Leader as required, including providing relevant information for reports and supporting with service developments.
9. Support with organising and attending service events and meetings.
10. Contribute to the development of promotional material and newsletters.
11. Ensure that all personal data is processed in accordance with the GDPR policy and procedure.
12. To identify service improvements from customer feedback and other relevant evidence and recommend these through the line management structure.
13. To represent Age UK Coventry and Warwickshire at community information events and forums as requested.
14. To adhere to all AUK&W policies with particular reference to staffing, health & safety, safeguarding and equality.
15. To portray a positive image of the organisation both internally and externally, and set high standards of personal integrity and professionalism, leading by example.
16. To undertake such other duties as may be reasonably required, consistent with the nature and grade of the post.
Person Specification
Qualifications
Essential
- Good general education typically including Maths and English GCSE at grade C or equivalent.
Experience
Essential
- Experience of managing and maintaining administrative systems.
- Experience and an aptitude and confidence in using IT.
- Good IT skills and have a willingness to learn new IT skills, including Microsoft Office.
- Excellent written and verbal communication skills.
- A friendly and patient telephone manner and the ability to communicate with older people, their relatives, and professionals.
- Ability to listen and interpret information.
- Must be well organised, efficient and able to deal with a fast- paced working environment.
- Excellent interpersonal skills.
- Self-motivated and able to work confidently using own initiative.
- Team Focused Approach.
Desirable
- Working knowledge of client management scheduling system.
- Knowledge of Befriending and Counselling services.
Person Specification
Qualifications
Essential
- Good general education typically including Maths and English GCSE at grade C or equivalent.
Experience
Essential
- Experience of managing and maintaining administrative systems.
- Experience and an aptitude and confidence in using IT.
- Good IT skills and have a willingness to learn new IT skills, including Microsoft Office.
- Excellent written and verbal communication skills.
- A friendly and patient telephone manner and the ability to communicate with older people, their relatives, and professionals.
- Ability to listen and interpret information.
- Must be well organised, efficient and able to deal with a fast- paced working environment.
- Excellent interpersonal skills.
- Self-motivated and able to work confidently using own initiative.
- Team Focused Approach.
Desirable
- Working knowledge of client management scheduling system.
- Knowledge of Befriending and Counselling services.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Age UK Coventry and Warwickshire
Address
8 Clemens Street
Leamington Spa
Warwickshire
CV31 2DL
United Kingdom
Employer's website
https://www.ageuk.org.uk/coventryandwarwickshire/ (Opens in a new tab)
Employer details
Employer name
Age UK Coventry and Warwickshire
Address
8 Clemens Street
Leamington Spa
Warwickshire
CV31 2DL
United Kingdom
Employer's website
https://www.ageuk.org.uk/coventryandwarwickshire/ (Opens in a new tab)