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0-19 Senior Administrator
Central London Community Health Trust View all jobs
Posted 1 month(s) ago
Reference: 824-SOUTH-8221637
Job summary
An exciting opportunity has arisen for a part-time Band 4 Senior Administrator to join the Merton Children's Administration Team, working 22.5 hours per week, Wednesday to Friday, based in Morden.
The postholder will join the Single Point of Access (SPA) team, supporting children's clinical services by managing the daily flow of referrals and ensuring they are processed, prioritised and directed to the appropriate teams safely and efficiently.
The role includes registering referrals, booking clinic appointments, maintaining waiting lists and communicating with patients, parents, carers and healthcare professionals. You will also support the identification and escalation of urgent referrals and ensure non-urgent referrals progress smoothly through the service.
The SPA supports several children's services, including Health Visiting, School Nursing, Looked After Children and Integrated Complex Needs Teams. We are therefore looking for an organised, proactive administrator with excellent communication skills and strong attention to detail.
The department operates Monday to Friday, 09:00-17:00, with this post providing dedicated support Wednesday to Friday.
Please note: This role is not eligible for sponsorship
Main duties of the job
- To maintaina detailed andaccuratemessage recording system, takingappropriate actionwhere necessary, and contacting members of the team asappropriate ifmessages require urgent /early attention.
- Take responsibility for the initial local resolution of problems and complaints that may arise with staff/clients. Exercise negotiating skills and tact to achieve agreement and co-operation.
- To be fully aware of confidentiality guidelines and exercise judgment and care when exchanging confidential and sensitive patient information.
- Recording of confidential and sensitive informationin accordance with procedures, within negotiated time scales, and using a full range of IT packages.
- Day-to-day supervision of junior administrative staff including 1:1's and PADR's.
- Participate in the induction of new team members and ensure that all new staff are aware of departmental administrative procedures and standard operating procedures.
- Delegation of daily workload to allocate to Band 3 administrative staff.
- Attend and chair the admin team meetings and any other admin related activities such as the admin forum.
- Highlighting staff performance issues to line management.
- Support in planning the orientation, induction and training of newteam members.
- Monitoring and highlighting capacity issues and flag where support is required.
- Deputising for B5 when required due to absence/leave.
Please note: This role is not eligible for sponsorship
About us
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From new-born health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
Details
Date posted
03 September 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£33,262 to £36,027 a year Per annum, inclusive of HCAS (pro rata)
Contract
Permanent
Working pattern
Part-time
Reference number
824-SOUTH-8221637
Job locations
Merton Civic Centre
Merton Civic Centre
Morden
SM4 5DX
United Kingdom
Job description
Job responsibilities
Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
Job description
Job responsibilities
Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
Person Specification
Qualifications
Essential
- Good general standard of education to GCSE Level (Grade A-C or 4-9) reflects new grading system, including English and Mathematics or equivalent Level 2 qualification(s).
- Educated to diploma level or equivalent level combination of NVQ 3 education, short courses, and experience
Desirable
- Certificates in leadership/management, quality improvement
Experience
Essential
- Previous administration/secretarial experience.
- Experience of working with the general public in a customer or client-facing role
- Advanced level and competence in a range of computer skill for IT systems and business applications e.g. MS Word, Excel, PowerPoint, Scheduler, Outlook, or similar application for development of spread sheets, presentations & databases.
- Experience in running an office including managing, maintaining and developing databases and filing systems including ordering and diary management
- Experience of dealing with enquiries from the public and partner organisations.
- Experience of prioritising workload to meet conflicting demands.
- Experience of organising meetings and events including speakers
- Experience of prioritising workload to meet conflicting demands
Desirable
- Experience of working in the NHS/Public sector.
- Experience of supervising and managing staff.
- Project management experience.
- Experience of recruitment and selection procedure.
Skills
Essential
- Knowledge of a range of administrative/secretarial procedures.
- Understanding of patient pathways and medical terminology in own area of work.
- Excellent communication skills both verbally and in writing with the ability to communicate at all levels and across a variety of agencies with negotiating and persuasive skills.
- Excellent organisational and administrative skills and the ability to set up office systems and monitor review and implement changes to existing working practices.
- Excellent time management skills.
- Proven ability to show flexibility and resilience in balancing competing and often conflicting demands to achieve local and corporate objectives and meeting tight deadlines.
- Knowledge of and commitment to equal opportunities . Ability to work autonomously and effectively in a team.
- Advanced level in computer skill - spread sheets, presentations, databases, electronic diary
- Excellent communication skills both verbally and in writing with the ability to communicate at all levels and across a variety of agencies with negotiating and persuasive skills
Desirable
- PowerPoint presentation and set up.
- Experience of taking, producing and distributive formal minutes.
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults.
Key Attributes
Essential
- Ability to work flexibly and prioritise to meet changing demands
- Ability to work under pressure
Desirable
- Leadership training
Person Specification
Qualifications
Essential
- Good general standard of education to GCSE Level (Grade A-C or 4-9) reflects new grading system, including English and Mathematics or equivalent Level 2 qualification(s).
- Educated to diploma level or equivalent level combination of NVQ 3 education, short courses, and experience
Desirable
- Certificates in leadership/management, quality improvement
Experience
Essential
- Previous administration/secretarial experience.
- Experience of working with the general public in a customer or client-facing role
- Advanced level and competence in a range of computer skill for IT systems and business applications e.g. MS Word, Excel, PowerPoint, Scheduler, Outlook, or similar application for development of spread sheets, presentations & databases.
- Experience in running an office including managing, maintaining and developing databases and filing systems including ordering and diary management
- Experience of dealing with enquiries from the public and partner organisations.
- Experience of prioritising workload to meet conflicting demands.
- Experience of organising meetings and events including speakers
- Experience of prioritising workload to meet conflicting demands
Desirable
- Experience of working in the NHS/Public sector.
- Experience of supervising and managing staff.
- Project management experience.
- Experience of recruitment and selection procedure.
Skills
Essential
- Knowledge of a range of administrative/secretarial procedures.
- Understanding of patient pathways and medical terminology in own area of work.
- Excellent communication skills both verbally and in writing with the ability to communicate at all levels and across a variety of agencies with negotiating and persuasive skills.
- Excellent organisational and administrative skills and the ability to set up office systems and monitor review and implement changes to existing working practices.
- Excellent time management skills.
- Proven ability to show flexibility and resilience in balancing competing and often conflicting demands to achieve local and corporate objectives and meeting tight deadlines.
- Knowledge of and commitment to equal opportunities . Ability to work autonomously and effectively in a team.
- Advanced level in computer skill - spread sheets, presentations, databases, electronic diary
- Excellent communication skills both verbally and in writing with the ability to communicate at all levels and across a variety of agencies with negotiating and persuasive skills
Desirable
- PowerPoint presentation and set up.
- Experience of taking, producing and distributive formal minutes.
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults.
Key Attributes
Essential
- Ability to work flexibly and prioritise to meet changing demands
- Ability to work under pressure
Desirable
- Leadership training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Central London Community Health Trust
Address
Merton Civic Centre
Merton Civic Centre
Morden
SM4 5DX
United Kingdom
Employer's website
https://clch.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Central London Community Health Trust
Address
Merton Civic Centre
Merton Civic Centre
Morden
SM4 5DX
United Kingdom
Employer's website
https://clch.nhs.uk/ (Opens in a new tab)