Job summary

The Discharge Coordinator plays a vital role in supporting safe, effective, and timely patient discharges across the Trust. The postholder will work closely with ward teams, multidisciplinary professionals, patients, families, carers, and external agencies to coordinate all aspects of the discharge process and ensure a seamless transition from hospital to community services.

The successful candidate will support the planning and implementation of discharge pathways, proactively identifying and resolving barriers to discharge to minimise delays and optimise patient flow. They will act as a key point of contact for discharge-related matters, facilitating communication between healthcare professionals, social care providers, community services, and other external agencies.

The role requires excellent organisational, communication, and problem-solving skills, alongside the ability to manage competing priorities in a fast-paced environment. The postholder will contribute to improving patient experience, reducing delayed transfers of care, and ensuring effective utilisation of hospital beds while maintaining a patient-centred approach at all times.

In addition, the Discharge Coordinator will be responsible for maintaining accurate discharge records, producing performance and activity reports, supporting Continuing Healthcare processes, and contributing to the achievement of Trust, local, and national patient flow objectives.

Main duties of the job

Essential

• Evidence of a good standard of written and spoken English through previous qualifications, presentations, or equivalent experience.
• Demonstrated ability to learn and develop new skills, evidenced through previous study or training.
• Educated to GCSE/'O' Level standard or equivalent qualification.

• Evidence of continuous professional development (CPD).

Essential

• Ability to create, maintain, and develop systems from which accurate information and reports can be produced.
• Experience of producing reports on discharge data and communicating findings effectively to clinical and non-clinical staff at all levels.
• Significant IT experience, including data extraction, analysis, and reporting.

Essential

• Excellent verbal and written communication skills, with the ability to communicate effectively with a wide range of stakeholders.
• Proactive approach to problem-solving, using knowledge, initiative, and experience to identify and implement solutions.
• Strong literacy and numeracy skills, including report writing, customer service, telephone negotiation, and implementation planning.
• Ability to analyse complex data, identify trends, and provide accurate reports on discharge performance and patient flow.
• Strong organisational skills with the ability to prioritise workload and meet deadlines

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

"We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR)."