Job summary

The overall purpose of this role is to:

Work as a member of the Gastroenterology IBD Admin team and take a major role in the day to day running of the IBD Service

Manage and triage the IBD Nursing Advice line to include collection of patient records and details of requests to be passed to the nursing team.

Book and manage the IBD Nurse Clinics including telemed, face to face and virtual clinics. Check patients in and out, and book follow up appointments as required.

Contribute to smooth, efficient, and effective general running of the IBD Nursing office.

Liaise effectively with other administration and clinical staff and communicate with patients and their relatives.

Assist clinical staff, non-clinical staff and patients with any queries and any other ad-hoc tasks, which may be required.

Provide admin support to the IBD Multi-Disciplinary Team meeting.

Work closely with colleagues within the department and to provide cover during periods of sickness/holiday where appropriate.

Main duties of the job

• Retrieve phone messages and emails to the IBD specialist nurse advice line and accurately transcribe onto the spreadsheet and patients record, to enable the nursing team to call the patients back.
• Ability to communicate in an empathic and reassuring way.
• Awareness that communication with patients may be impaired by stress and anxiety due to the psychological burden of living with a life-long condition which can be debilitating.
• Deal with the non-clinical advice line queries
• Complete spreadsheet to include all demographics and changes
• Add telephone Advice Line into EPR Powernote
• Scan email queries into EPR Powernote and onto Patient Electronic Record
• Book relevant appointments and manage as necessary
• Communicate with medical secretaries, the Elective Access Team and other departments to ensure all administration tasks are complete and any last-minute changes have been made.

• Support the audit managed by the Specialist nursing team which includes data entry and completion of established spreadsheet.

• Open the Gastroenterology IBD Specialist nursing post, record all paperwork and distribute accordingly.

About us

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.