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Business Support Officer
Central London Community Health Trust View all jobs
Posted 1 month(s) ago
Reference: 824-ONW-8001866
Job summary
Business Support Officer
An exciting opportunity has arisen for the role of Business Support Officer based in the Outer North West Division across multiple sites including Wembley and Willesden Centres for Health and Care.
The Post holder will play a key administrative support role as part of the Brent Integrated Clinical Services Units to the Head of Clinical Services and Clinical Services Managers to deliver timely, accurate and relevant information to assist all staff on the planning and provision of the best possible healthcare for patients.
Main duties of the job
The Business Support Officer will play a key role in undertaking data input and work closely with the Divisional Business team to ensure information is shared appropriately with clinical teams. The post holder will assist the Head of Clinical Services and Clinical Services Managers by producing activity and trend reports to monitor performance of the clinical services. The post holder will provide day to day support including organising meetings, events, training and projects across the services.
The post holder will supervise junior staff, participate in induction and training . The Business Support Officer will also support Divisional administrative tasks as required. The postholder will utilise skills such as managing and prioritising workloads independently, adhering to confidentiality policies regarding patient records and communication and maintain up to date knowledge through continuing education.
Main duties of the job
The Business Support Officer for the Brent Integrated Clinical Service Units will play a pivotal role in the essential administrative and business support functions. You will work collaboratively with the Head of Clinical Services and Clinical Services Managers to be highly visible to the teams within the Clinical Services Units. You will provide flexible and adaptable business support, professionalism, and support junior staff where required to support the overall business objectives.
You will be expected to provide support including organising meetings, events, training and Divisional administrative priorities as required.
The Business Support Officer will be responsible for effective liaison and communication with all stakeholders including the Head of Clinical Services, Clinical Services Managers, Team leads and all staff within the Division to deliver the overall business and performance objectives.
We will provide a comprehensive induction, ongoing professional development and access to training to support you in the role. You will receive support from peers and senior administrative colleagues and be a part of a collaborative team committed to delivering high quality business support.
We are excited to work collaboratively with to find the right candidate for this role who is committed to delivering quality, administrative support to a varied clinical service portfolio.
About us
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
Details
Date posted
04 September 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£33,262 to £36,027 a year per annum inclusive of HCAS (pro rata)
Contract
Permanent
Working pattern
Part-time
Reference number
824-ONW-8001866
Job locations
Wembley Centre for Health and Care
London
HA0 4UZ
United Kingdom
Job description
Job responsibilities
Please refer to Job description and person specification for outline of skills, knowledge and experience required.
Successful applicants will be required to demonstrate alignment with the Trusts values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification
Job description
Job responsibilities
Please refer to Job description and person specification for outline of skills, knowledge and experience required.
Successful applicants will be required to demonstrate alignment with the Trusts values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification
Person Specification
Education/Qualification
Essential
- Good general standard of education at GCSE level (Grade AC/ 9 - 7) including English and Mathematics or equivalent Level 2 qualification(s)
- Educated to diploma level or equivalent level combination of NVQ 3 education, short courses, and experience
- ECDL/Microsoft or equivalent
Desirable
- Secretarial qualification
- PRINCE 2 qualified or equivalent Project Methodology Experience
- Evidence of continuing professional development
Experience
Essential
- Experience of working with the general public in a customer or client-facing role
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment (MS Office products)
- Experience of using patient administration systems
- Experience of dealing with enquiries from the public and partner organisations
- Experience of prioritising workload to meet conflicting demands
- Experience of working in a team
- Experience of organising meetings and events including speakers
- Experience of publisher as well as utilising scanner and colour printer for OHP's etc
Desirable
- Ability to control and monitor the quality of business and project deliverables through promoting and measuring against best practice standards
- Excellent administrative skills and computer literacy
- Ability to organise own time and work whilst also meeting AF IV AF/IV 7 priorities
- Excellent interpersonal skills and abilities with ability to cope in stressful situations
- Experience of supporting organisational development programmes
- Has demonstrable experience of effective partnership working with other organisations, preferably a mix of public, private, and voluntary sector
Skills and Knowledge
Essential
- Understanding of patient pathways and medical terminology in own area of work
- Working knowledge of Patient Information Systems, e.g., RiO, SystmOne or EMIS
- Excellent organisational and administrative skills and the ability to set up office systems and monitor review and implement changes to existing working practices
- Proven ability to balance competing and often conflicting demands for resources, in order to achieve local and corporate objectives
- Understands the need for confidentiality, including electronic information
- Understands the need for confidentiality, including electronic information
- Competent in the use of MS Word, Excel, PowerPoint, Scheduler and Outlook (or similar application)
- Able to demonstrate excellence in Customer Service
Desirable
- Knowledge Office 365
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Person Specification
Education/Qualification
Essential
- Good general standard of education at GCSE level (Grade AC/ 9 - 7) including English and Mathematics or equivalent Level 2 qualification(s)
- Educated to diploma level or equivalent level combination of NVQ 3 education, short courses, and experience
- ECDL/Microsoft or equivalent
Desirable
- Secretarial qualification
- PRINCE 2 qualified or equivalent Project Methodology Experience
- Evidence of continuing professional development
Experience
Essential
- Experience of working with the general public in a customer or client-facing role
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment (MS Office products)
- Experience of using patient administration systems
- Experience of dealing with enquiries from the public and partner organisations
- Experience of prioritising workload to meet conflicting demands
- Experience of working in a team
- Experience of organising meetings and events including speakers
- Experience of publisher as well as utilising scanner and colour printer for OHP's etc
Desirable
- Ability to control and monitor the quality of business and project deliverables through promoting and measuring against best practice standards
- Excellent administrative skills and computer literacy
- Ability to organise own time and work whilst also meeting AF IV AF/IV 7 priorities
- Excellent interpersonal skills and abilities with ability to cope in stressful situations
- Experience of supporting organisational development programmes
- Has demonstrable experience of effective partnership working with other organisations, preferably a mix of public, private, and voluntary sector
Skills and Knowledge
Essential
- Understanding of patient pathways and medical terminology in own area of work
- Working knowledge of Patient Information Systems, e.g., RiO, SystmOne or EMIS
- Excellent organisational and administrative skills and the ability to set up office systems and monitor review and implement changes to existing working practices
- Proven ability to balance competing and often conflicting demands for resources, in order to achieve local and corporate objectives
- Understands the need for confidentiality, including electronic information
- Understands the need for confidentiality, including electronic information
- Competent in the use of MS Word, Excel, PowerPoint, Scheduler and Outlook (or similar application)
- Able to demonstrate excellence in Customer Service
Desirable
- Knowledge Office 365
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Central London Community Health Trust
Address
Wembley Centre for Health and Care
London
HA0 4UZ
United Kingdom
Employer's website
https://clch.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Central London Community Health Trust
Address
Wembley Centre for Health and Care
London
HA0 4UZ
United Kingdom
Employer's website
https://clch.nhs.uk/ (Opens in a new tab)