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Central Booking Administrator
East of England Community Health and Care NHS Trust View all jobs
Posted 1 month(s) ago
Reference: 839-8267708-GP
Job summary
An exciting opportunity has arisen to join the Central Booking Administration team on a Part Time, Fixed Term basis as Maternity Leave cover. Working 18.75 hours per week (Monday 10:00-14:00, Thursday and Friday 08:30 - 16:30) this role would suit a people person with excellent administrative skills who is keen to use them to help patients navigate a number of healthcare services, provided by Norfolk Community Health and Care NHS Trust. Working as part of a friendly and supportive team you will make and answer phone calls and process administrative tasks with a high level of accuracy to provide the best possible service to our patients and clinical colleagues.
Main duties of the job
To communicate with patients using telephony systems and to provide comprehensive and pro-active administrative support; ensuring that all administrative processes and tasks are undertaken efficiently, effectively and to a high standard, contributing to the smooth running of Central Booking. This role will involve being multi-skilled across several of the services that are supported by Central Booking.
About us
Find out more about working for our organisation here:
https://heyzine.com/flip-book/2565ae62eb.html
Please note, the selection processes at Norfolk Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.
With effect from the 1st April 2026 Norfolk Community Health & Care NHS Trust will be merging with Cambridgeshire Community Services NHS Trust to form a new organisation. The new Trust will provide a wide range of community health and social care services to over 4 million people, with a budget of circa £380 million and a workforce of over 7,000 people.
Details
Date posted
03 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year Pro Rota
Contract
Fixed term
Duration
7 months
Working pattern
Part-time
Reference number
839-8267708-GP
Job locations
Norwich Community Hospital
Bowthorpe Road
Norwich
NR2 3TU
United Kingdom
Job description
Job responsibilities
Please refer to the attached job description and person specification to view a full description of the job and its main responsibilities
Job description
Job responsibilities
Please refer to the attached job description and person specification to view a full description of the job and its main responsibilities
Person Specification
Qualifications
Essential
- Numerate and literate, with Maths and English GCSE (Level 4 or above), or equivalent
- NVQ Level 3 in Business Administration, or equivalent experience
- Proven IT skills
Experience
Essential
- Proven administration experience in a busy office environment
- Proven experience of working as part of a team
Desirable
- Knowledge of NHS
- Knowledge of SystmOne,
- Knowledge of RingCentral,
- Knowledge of ESSITY.
Skills, Abilities and Knowledge
Essential
- Comprehensive working knowledge of Microsoft Office, especially Word, Excel and Outlook.
- Typing skills
- Good organisational and communications skills
- Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload
- Articulate, calm, polite and well-motivated with a positive attitude to customer care
- Effective communication and listening skills
Desirable
- Enhanced IT skills
- Planning skills
- Customer care skills
Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)
Essential
- Enthusiastic and motivated
- Committed to providing the best possible service to patients showing care and compassion
- Tact and diplomacy
Other
Essential
- Flexible attitude and approach to work to meet Patient / Service needs
- Able to make own transport arrangements to meet the needs of the Service
- Willingness to cover in other geographical locations
Person Specification
Qualifications
Essential
- Numerate and literate, with Maths and English GCSE (Level 4 or above), or equivalent
- NVQ Level 3 in Business Administration, or equivalent experience
- Proven IT skills
Experience
Essential
- Proven administration experience in a busy office environment
- Proven experience of working as part of a team
Desirable
- Knowledge of NHS
- Knowledge of SystmOne,
- Knowledge of RingCentral,
- Knowledge of ESSITY.
Skills, Abilities and Knowledge
Essential
- Comprehensive working knowledge of Microsoft Office, especially Word, Excel and Outlook.
- Typing skills
- Good organisational and communications skills
- Proven ability to work on own initiative, without direct supervision, prioritising and managing own workload
- Articulate, calm, polite and well-motivated with a positive attitude to customer care
- Effective communication and listening skills
Desirable
- Enhanced IT skills
- Planning skills
- Customer care skills
Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)
Essential
- Enthusiastic and motivated
- Committed to providing the best possible service to patients showing care and compassion
- Tact and diplomacy
Other
Essential
- Flexible attitude and approach to work to meet Patient / Service needs
- Able to make own transport arrangements to meet the needs of the Service
- Willingness to cover in other geographical locations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
East of England Community Health and Care NHS Trust
Address
Norwich Community Hospital
Bowthorpe Road
Norwich
NR2 3TU
United Kingdom
Employer's website
https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
East of England Community Health and Care NHS Trust
Address
Norwich Community Hospital
Bowthorpe Road
Norwich
NR2 3TU
United Kingdom
Employer's website
https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)