Refine your search
Posted 1 month(s) ago
Reference: B0396-26-0022
Job summary
We are looking to recruit a qualified and experienced administrator with excellent interpersonal, organisational and computer skills to join our services open to carers, family and patients who are received care from Farleigh Hospice. This exciting role includes providing administration support for a team of professionals and volunteers, handling sensitive calls, providing support and advice, and supporting volunteers in their work.
Main duties of the job
You will be an approachable and compassionate person who enjoys working with people and is able to respond sensitively to individuals experiencing difficult or emotional circumstances. You will be organised, adaptable and able to work both independently and collaboratively as part of a multidisciplinary team, with a commitment to Farleigh Hospices values and person-centred approach.
You will have excellent communication and listening skills, with the ability to respond to queries and concerns sensitively and professionally. You will have strong organisational and time-management skills, accurate record-keeping and good IT skills, including Microsoft Office. Previous administrative experience is essential, alongside the ability to prioritise your workload, use your own initiative and communicate clearly in writing and in person. Experience of working within healthcare or wellbeing would be an advantage.
About us
Farleigh Hospice is a high performing organisation providing specialist palliative and end of life care for people with life limiting illness in the Mid Essex region.Our team at Farleigh has grown and evolved to meet the changing needs of the community we serve, and we are looking for highly motivated Office Coordinator to join our Psychological and Wellbeing team.
We offer a great working environment, a competitive pay and benefit package, flexible working and a strong team to support you.
Farleigh Hospice is committed to creating an inclusive working environment where diversity is recognised and celebrated. To achieve this we welcome applications from all sections of the community. Farleigh Hospice operates a three-month probation period.Positions may be subject to DBS Disclosure.Charity Registration No: 284670
Details
Date posted
03 September 2026
Pay scheme
Other
Salary
£25,553 to £26,551 a year Pro Rata
Contract
Permanent
Working pattern
Part-time
Reference number
B0396-26-0022
Job locations
Farleigh Hospice
North Court Road
Broomfield
Chelmsford
CM1 7FH
United Kingdom
Job description
Job responsibilities
In liaison with the Head of Psychological Wellbeing Services develop, maintain and co-ordinate office activities
Develop office systems to ensure smooth running of the service
Be the first point of contact for the Psychological and wellbeing service
Accept any correspondence or communication into the service, and respond in line with process
Support in the organisation and planning of events in the Psychological and Wellbeing service
Review referrals as they are received and then pass on to relevant part of the service
Be the first point of contact the Psychological and wellbeing service
Main responsibilities
This role provides a comprehensive, efficient, and confidential secretarial and administrative service by organising the Psychological and wellbeing service on a day-to-day basis
This role works closely with other Office Co-ordinators to ensure there is office cover and services run effectively
The ability to adapt to the various needs of people who are contacting the service, with effective listening, negotiation, talking over the telephone, email and face to face is very important as the post holder will be dealing directly with clients and relatives as well as liaising with volunteers, other staff and services
Job description
Job responsibilities
In liaison with the Head of Psychological Wellbeing Services develop, maintain and co-ordinate office activities
Develop office systems to ensure smooth running of the service
Be the first point of contact for the Psychological and wellbeing service
Accept any correspondence or communication into the service, and respond in line with process
Support in the organisation and planning of events in the Psychological and Wellbeing service
Review referrals as they are received and then pass on to relevant part of the service
Be the first point of contact the Psychological and wellbeing service
Main responsibilities
This role provides a comprehensive, efficient, and confidential secretarial and administrative service by organising the Psychological and wellbeing service on a day-to-day basis
This role works closely with other Office Co-ordinators to ensure there is office cover and services run effectively
The ability to adapt to the various needs of people who are contacting the service, with effective listening, negotiation, talking over the telephone, email and face to face is very important as the post holder will be dealing directly with clients and relatives as well as liaising with volunteers, other staff and services
Person Specification
Other requirements
Essential
- Ability to adapt and be responsive to changing needs of service
- Analytical and problem-solving skills
- Ability to work as part of a multidisciplinary team
- Approachable, kind, and caring manner
- Commitment to the philosophy and values of Farleigh Hospice
Experience
Essential
- Recent experience in the use of Windows based applications- word, power point, outlook etc.
- Recent previous experience as an administrator/secretary
- Experience of dealing with queries and concerns in a sensitive manner
- Experience of working in a similar setting/with similar client group
- Effective and sensitive oral/written communication and interpersonal skills
- Experience of ordering equipment / materials
- Experience of organising events
- Experience & knowledge of the needs of children and families at different developmental stages
Skills/Ability/Knowledge
Essential
- Excellent Listening skills
- Good time management skills and ability to prioritise workload
- Accurate record keeping
- Can demonstrate ability to write clear and concise letters / emails
- Work well within a multi-professional setting
- Can demonstrate ability to work independently using own initiative
Qualifications
Essential
- RSA 3 or equivalent experience
- Good standard of education including GCSE English language, mathematics, grade A-C or equivalent
Desirable
- Customer Care in Healthcare
- Training/certificate in wellbeing support/experience
Person Specification
Other requirements
Essential
- Ability to adapt and be responsive to changing needs of service
- Analytical and problem-solving skills
- Ability to work as part of a multidisciplinary team
- Approachable, kind, and caring manner
- Commitment to the philosophy and values of Farleigh Hospice
Experience
Essential
- Recent experience in the use of Windows based applications- word, power point, outlook etc.
- Recent previous experience as an administrator/secretary
- Experience of dealing with queries and concerns in a sensitive manner
- Experience of working in a similar setting/with similar client group
- Effective and sensitive oral/written communication and interpersonal skills
- Experience of ordering equipment / materials
- Experience of organising events
- Experience & knowledge of the needs of children and families at different developmental stages
Skills/Ability/Knowledge
Essential
- Excellent Listening skills
- Good time management skills and ability to prioritise workload
- Accurate record keeping
- Can demonstrate ability to write clear and concise letters / emails
- Work well within a multi-professional setting
- Can demonstrate ability to work independently using own initiative
Qualifications
Essential
- RSA 3 or equivalent experience
- Good standard of education including GCSE English language, mathematics, grade A-C or equivalent
Desirable
- Customer Care in Healthcare
- Training/certificate in wellbeing support/experience
Employer details
Employer name
Farleigh Hospice
Address
Farleigh Hospice
North Court Road
Broomfield
Chelmsford
CM1 7FH
United Kingdom
Employer's website
https://www.farleighhospice.org/ (Opens in a new tab)
Employer details
Employer name
Farleigh Hospice
Address
Farleigh Hospice
North Court Road
Broomfield
Chelmsford
CM1 7FH
United Kingdom
Employer's website
https://www.farleighhospice.org/ (Opens in a new tab)