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Posted 29 day(s) ago
Reference: 222-LS-Man-194
Job summary
Senior PA and Business Support Officer - Band 5 37.5 hrs per week
Adult Mental Health (Hounslow Borough)
Based in Armstrong Way, Southall
Are you an experienced, motivated administrator ready to take the next step in your NHS career?
We are looking to recruit a highly organised and proactive Senior PA and Business Support Officer to support the Adult Mental Health senior leadership team in the Hounslow Borough.
This role provides senior-level personal assistant and business support to the Borough Clinical Director and Associate Director and works closely with the Hounslow Adult Mental Health Senior Management Team.
It is a key position within the service, ensuring effective coordination, governance support and information flow to enable senior leaders to focus on clinical and operational priorities.
We are looking for someone who:
Has significant experience providing PA or senior administrative support to senior leaders
Is highly organised, proactive and able to prioritise competing demands
Has excellent communication and interpersonal skills
Is confident working with data and digital systems, including advanced Excel skills
Can quickly learn new systems, processes and ways of working
Is comfortable handling sensitive and confidential information
Main duties of the job
The post combines traditional senior PA responsibilities with enhanced business, digital and analytical support.
You will coordinate : Complex diaries and meetings, support governance processes, track actions and assist with the preparation and presentation of operational, Performance and workforce information.
A significant aspect of the role also involves working confidently with data, including using Microsoft Excel and PowerBI to analyse, interpret and present information to support service oversight and decision-making.
Selection Process
Shortlisted candidates will be invited to complete an assessment stage prior to interview. These assessments will reflect tasks relevant to the role and are designed to evaluate skills the successful candidate will be expected to demonstrate in post. Only candidates who are successful at the assessment stage will progress to interview.
For further details please contact Geraldine Brennan, Head of Administration - Local Services on 07908 790 256 or by email on [email protected]
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Details
Date posted
03 September 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£36,943 to £44,900 a year per annum inclusive of HCAS (Outer)
Contract
Permanent
Working pattern
Full-time
Reference number
222-LS-Man-194
Job locations
Armstrong Way
1 Armstrong Way
London
UB2 4SD
United Kingdom
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications & Training
Essential
- Diploma in administration, business or management, or equivalent relevant experience in a senior administrative or PA role.
Desirable
- Degree in Administration or Business Management
- Project Management experience
- Training or qualifications in data analysis, Excel or PowerBI.
Experience
Essential
- Significant experience in a senior administrative or PA role supporting senior managers or leadership teams.
- Experience of diary management, meeting coordination, minute taking and action tracking.
- Experience of preparing reports, presentations and formal correspondence.
- Experience of working in a complex, fast-paced organisational environment
- Demonstrated ability to sustain initiative and direction under difficult circumstances.
- Experience of working within complex teams and across complex systems, including exercising own judgement to manage complex situations and resolve problems
- Ability to work collaboratively and in partnership with other senior managers and professions.
- Experience in supporting Data Quality tasks
Desirable
- Experience working within NHS or health and social care settings
- Experience supporting clinical or multidisciplinary leadership teams.
- Experience of producing analytical reports or dashboards to support decision-making.
- Project Management.
Knowledge
Essential
- Knowledge of a range of administration systems
- Proficient knowledge of Microsoft Office applications including Word, Outlook and PowerPoint, with intermediate/advanced knowledge of Microsoft Excel
- Knowledge of electronic patient record systems (RIO)
- Understanding of confidentiality, information governance and data protection principles.
Desirable
- Knowledge of NHS systems and processes,
- Understanding/experience of Clinical Governance
- Relevant short courses in business administration
- Strong working knowledge of PowerBI.
- Awareness of mental health service environments and challenges.
Skills & Abilities
Essential
- Excellent written and verbal communication skills, with the ability to communicate professionally at senior level.
- Ability to learn and apply new skills quickly, including new systems, digital tools, reporting requirements and ways of working, in response to changing service priorities and organisational needs.
- Strong organisational skills with the ability to prioritise and manage competing demands.
- High level of accuracy and attention to detail.
- Ability to analyse complex information and present it in a clear and accessible format.
- Ability to use initiative, solve problems and work autonomously within agreed parameters.
- Ability to maintain discretion and confidentiality at all times.
Desirable
- Experience of teaching IT skills.
- Experience of presenting and participating in delivery of conferences / training days.
- Experience of improving or streamlining administrative or reporting processes.
Values & Behaviours
Essential
- Ability to work under pressure and meet deadlines.
- Flexible, proactive and professional approach to work.
- Commitment to teamwork, accountability and continuous improvement.
- Demonstrates Trust values in all aspects of work
Person Specification
Qualifications & Training
Essential
- Diploma in administration, business or management, or equivalent relevant experience in a senior administrative or PA role.
Desirable
- Degree in Administration or Business Management
- Project Management experience
- Training or qualifications in data analysis, Excel or PowerBI.
Experience
Essential
- Significant experience in a senior administrative or PA role supporting senior managers or leadership teams.
- Experience of diary management, meeting coordination, minute taking and action tracking.
- Experience of preparing reports, presentations and formal correspondence.
- Experience of working in a complex, fast-paced organisational environment
- Demonstrated ability to sustain initiative and direction under difficult circumstances.
- Experience of working within complex teams and across complex systems, including exercising own judgement to manage complex situations and resolve problems
- Ability to work collaboratively and in partnership with other senior managers and professions.
- Experience in supporting Data Quality tasks
Desirable
- Experience working within NHS or health and social care settings
- Experience supporting clinical or multidisciplinary leadership teams.
- Experience of producing analytical reports or dashboards to support decision-making.
- Project Management.
Knowledge
Essential
- Knowledge of a range of administration systems
- Proficient knowledge of Microsoft Office applications including Word, Outlook and PowerPoint, with intermediate/advanced knowledge of Microsoft Excel
- Knowledge of electronic patient record systems (RIO)
- Understanding of confidentiality, information governance and data protection principles.
Desirable
- Knowledge of NHS systems and processes,
- Understanding/experience of Clinical Governance
- Relevant short courses in business administration
- Strong working knowledge of PowerBI.
- Awareness of mental health service environments and challenges.
Skills & Abilities
Essential
- Excellent written and verbal communication skills, with the ability to communicate professionally at senior level.
- Ability to learn and apply new skills quickly, including new systems, digital tools, reporting requirements and ways of working, in response to changing service priorities and organisational needs.
- Strong organisational skills with the ability to prioritise and manage competing demands.
- High level of accuracy and attention to detail.
- Ability to analyse complex information and present it in a clear and accessible format.
- Ability to use initiative, solve problems and work autonomously within agreed parameters.
- Ability to maintain discretion and confidentiality at all times.
Desirable
- Experience of teaching IT skills.
- Experience of presenting and participating in delivery of conferences / training days.
- Experience of improving or streamlining administrative or reporting processes.
Values & Behaviours
Essential
- Ability to work under pressure and meet deadlines.
- Flexible, proactive and professional approach to work.
- Commitment to teamwork, accountability and continuous improvement.
- Demonstrates Trust values in all aspects of work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
West London NHS Trust
Address
Armstrong Way
1 Armstrong Way
London
UB2 4SD
United Kingdom
Employer's website
Employer details
Employer name
West London NHS Trust
Address
Armstrong Way
1 Armstrong Way
London
UB2 4SD
United Kingdom