Job summary

**Please note that this vacancy may close earlier than the advertised closing date due to the high volume of applications received.**

The post holder will join the RTT (Referral to Treatment) Validation team within the Patient Administration Contact Centre and will be responsible for managing a wide range of administrative and patient-facing tasks.

We are looking for motivated and detail-oriented individuals with experience in RTT validation, patient pathway tracking, waiting list management and overall pathway elective standards to join our Validation Team. The successful candidate will have a strong understanding of NHS RTT rules, consultant-led pathways, clock starts and stops, and validation processes. You will play a vital role in ensuring the accuracy of RTT data, identifying, and resolving pathway discrepancies, validating patient journeys, and supporting the Trust's elective access standards. Experience of working with PTLs, PAS systems, data quality processes, and managing complex patient pathways is essential. Excellent analytical, organisational, and communication skills are required, along with the ability to work independently and collaboratively within a fast-paced performance-focused environment.

*** THIS ROLE IS NOT ELIGIBLE FOR SPONSORSHIP. Please ensure you have an unrestricted right to work in the UK and do not require visa sponsorship, now or in the future, before submitting an application. ***

Main duties of the job

• Answering calls using our Call Centre Storm System for Acute and Clinical Assessment services.
• Manage and action worklists efficiently, ensuring patient pathways remain appropriate and up to date.
• Book, amend and manage outpatient appointments in a timely manner, in line with RTT rules and local guidance.
• Apply RTT guidance accurately, escalating concerns where delays or pathway issues are identified.
• Handle inbound and outbound calls, providing support across Acute and CAS (Clinical Assessment Service) call lines.
• Liaise effectively with clinical teams, booking teams and other departments to resolve queries and support patient pathways.
• Maintain accurate and up-to-date records on PAS and other relevant systems.
• Deliver a high standard of customer service, ensuring patient queries are handled professionally and sensitively.
• Knowledge and understanding of RTT principles and guidance is expected.
• Experience of working with worklists, appointment booking and patient administration systems.
• Ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Strong communication skills with confidence in telephone-based patient contact.
• Attention to detail and commitment to data quality and pathway accuracy.
• These roles require to include working Monday - Friday 08:00 - 20:00 shift pattern. If you are unable to work shift patterns then please do not apply.

About us

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.