Job summary

The post holder will be working in a busy department at Bedford hospital. They will be part of a team who provide the administration of the patient pathway. We provide a wide range of services for skin cancer, emergency trauma, elective surgery and laser treatments.

As part of a team, the post holder will be booking patients for their procedures including both in main theatre and minor surgery lists.

Main duties of the job

To book and manage patient procedures (both inpatient and outpatient) adhering to national and local guidelines.

Monitor and manage follow-up and treatment waiting lists to ensure timely progression through the patient pathway.

Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner

Handle queries from patients/relatives confidentially and sensitively; referring clinical-related queries to appropriate staff

Support the booking of Cancer, 2 week wait (2WW) patients as appropriate and within Trust pathway guidance.

Be aware of the targets in the NHS plan and how actions taken in everyday procedures affect these targets

To be aware of 18 week RTT guidance and speciality pathways, and support with data validation where required.

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarise yourself with all requirements of the job