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Band 3 Receptionist/Team Administrator - Little Bromwich Centre
Birmingham and Solihull Mental Health NHS Foundation Trust View all jobs
Posted 26 day(s) ago
Reference: 436-8235739
Job summary
To provide a comprehensive receptionist/team administrative support service to the Older Adults Team East. To operate within the Division's/Team's systems and act as part of a wider administration team.
Main duties of the job
The post holder will be responsible for undertaking a wide range of administrative and receptionist duties, which includes the receipt of all correspondence, including referrals, ensuring the appropriate action is taken. Processing of letters, reports, case summaries and other correspondence as required by the MDT/clinical team.
To serve as the focal point of contact for the Older Adults Team, coordinating the distribution of information, managing enquiries, and relaying messages accurately and efficiently. The post holder will also provide reception cover, acting as the first point of contact for patients, carers, visitors and healthcare professionals. To provide cross cover and support to other teams in the event of absence planned or otherwise.Liaising with multi-disciplinary team members, other health professionals and staff within the trust, GP's, Social workers, Service users, Carers and other appropriate agencies.
About us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.
Details
Date posted
07 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year per annum, pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
436-8235739
Job locations
Little Bromwich Centre
192 Hob Moor Road
Small Heath
B10 9JH
United Kingdom
Job description
Job responsibilities
For further information about the main responsibilities please view the attached jobdescription and person specification.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Job description
Job responsibilities
For further information about the main responsibilities please view the attached jobdescription and person specification.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Person Specification
Training and Qualifications
Essential
- NVQ level II in Business Admin or equivalent, plus relevant experience, or prepared to work towards Or RSA Typing II, plus relevant administration experience, or prepared to work towards
- GCSE or equivalent in English & Maths
Knowledge and Experience
Essential
- Experience in dealing with a range of disciplines and agencies
- Experience of dealing with sensitive situations
- Sound up to date knowledge and experienced in the use of Microsoft packages to include word, excel and outlook
- Working knowledge of Data Protection Act and Information Governance
Desirable
- Experience of working in a client facing organisation
Skills & abilities
Essential
- Ability to take notes at meetings
- Managing busy phonelines and taking accurate messages
Desirable
- Previous Experience of working in a Health or Public Sector environment
- Working knowledge of RIO
Person Specification
Training and Qualifications
Essential
- NVQ level II in Business Admin or equivalent, plus relevant experience, or prepared to work towards Or RSA Typing II, plus relevant administration experience, or prepared to work towards
- GCSE or equivalent in English & Maths
Knowledge and Experience
Essential
- Experience in dealing with a range of disciplines and agencies
- Experience of dealing with sensitive situations
- Sound up to date knowledge and experienced in the use of Microsoft packages to include word, excel and outlook
- Working knowledge of Data Protection Act and Information Governance
Desirable
- Experience of working in a client facing organisation
Skills & abilities
Essential
- Ability to take notes at meetings
- Managing busy phonelines and taking accurate messages
Desirable
- Previous Experience of working in a Health or Public Sector environment
- Working knowledge of RIO
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Birmingham and Solihull Mental Health NHS Foundation Trust
Address
Little Bromwich Centre
192 Hob Moor Road
Small Heath
B10 9JH
United Kingdom
Employer's website
Employer details
Employer name
Birmingham and Solihull Mental Health NHS Foundation Trust
Address
Little Bromwich Centre
192 Hob Moor Road
Small Heath
B10 9JH
United Kingdom