Job description

Job responsibilities

The post holder will be responsible for providing clinic administration and reception support for the Bolton Community Mental Health Team. This will include receiving and greeting service users and their carers into clinic areas whilst recording the service users attendance and clinical outcome on the Electronic Patient Record (EPR), along with other administrative duties commensurate to the grade.

The post holder will be interactive with the general public, nursing, medical staff, professionals and other Trust administrative and clerical staff and will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient reception and quality service to all users.

The reception services opening hours are at present 09:00am to 17:00pm, Monday to Friday. A flexible approach to working is essential.

In order to meet the needs of the Trust services you may be required, from time to time, to work outside of your normal area of work to cover absence/sickness. The Trust reserves the right to changes your normal area of work to any other location within the Bolton Trust services.

Staff benefits

• Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts

Person Specification

Education/Qualificayions

Essential

• GCSE Maths and English
• Abilitiy to use Microsoft Packages effectively (including Teams)

Desirable

• Prior experience of using word processing

Experience

Essential

• Ability to communicate effectively
• Ability to use office equipment
• Able to take messages competently and convey them accurately to relevant person

Desirable

• Experience of working in a busy office/clerical environment
• Contact with service users

Knowledge

Essential

• Good understanding of need for confidentiality
• Willingness to develop

Desirable

• oUnderstanding of Mental Health services and individuals with complex Mental Health needs.

Work related circumstances

Essential

• Ability to work at different bases.
• Sensitive to the needs of service users.

Desirable

• Adaptable to new systems/processes
• Ability to work flexibly to accommodate changing service needs.

Skills and Abilities

Essential

• Effective time management skills.
• The ability to prioritise and plan conflicting and complex work demands.
• Outstanding communication skills.

Desirable

• Advanced keyboard skills/Touch typist.
• Understanding of EPR systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Greater Manchester Mental Health NHS Foundation Trust

Address

Bentley House

Weston Street

Bolton

BL3 2RR

United Kingdom

Employer's website

https://www.gmmh.nhs.uk/ (Opens in a new tab)