Job summary

Working in a Renal department within a hospital provides the opportunity to support patients with acute and chronic kidney conditions, including those requiring dialysis, transplant care, and long-term monitoring. It is a fast-paced and highly specialised environment where care is often complex and ongoing.

The role involves close collaboration with a multidisciplinary team, to ensure effective coordination of clinics, treatments, and patient pathways. Renal services often require careful scheduling and communication due to the regular nature of treatments such as dialysis.

This setting is well suited to someone who is organised, adaptable, and compassionate, with an interest in supporting patients who require continuous care and long-term management.

Main duties of the job

• Act as the main point of contact between consultants, patients, GPs, hospital staff and external agencies.
• Provide an effective and confidential secretarial and administrative service for consultants and clinical teams.
• Handle telephone, email and face-to-face enquiries from patients and healthcare professionals.
• Prioritise and action correspondence, investigation results and clinical communications.
• Accurately transcribe clinical correspondence using medical terminology.
• Maintain and update RTT pathways in line with Trust policies.
• Manage waiting lists, referrals, appointments and clinic bookings.
• Arrange urgent admissions and coordinate patient pathways.
• Support meetings, take minutes and maintain consultant diaries.
• Process leave requests and coordinate clinic or rota changes.
• Obtain and maintain patient records, investigations and results.
• Ensure accurate data entry and maintain patient confidentiality in line with Data Protection and Caldicott principles.
• Register new patients and create patient records as required.
• Assist with departmental audits and data management activities.
• Provide cover, support and training for colleagues, apprentices and bank staff.
• Support clinical service continuity, including consultant and junior doctor on-call rotas.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics