Job summary

The post-holder will manage appointments and booking activities across the Division of Women's and Children's Services, primarily for the Children and Young People's Gender Service South West (CYP GS), but providing cover for Psychological Health Services and Paediatric Medical Specialties.

Working closely with the Assistant Performance and Operations Manager, the post-holder will contribute to the delivery of efficient services in the Children's Hospital through their expertise in waiting list management and communication with patients and staff.

The post-holder will contribute to the delivery of challenging performance targets through effective communication and liaison with clinical and administrative staff across the Bristol Royal Hospital for Children on a day-to-day basis.

*Please be aware we may close this advert early due to high volumes of applications - thank you*

Main duties of the job

Communication:

To support the triaging of referrals by liaising with key clinical staff

Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders

To act as a point of contact for queries from clinical and non-clinical staff

Liaise with clinical and non-clinical teams across the division via telephone and email

Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate

Communicate changes to clinics and appointments to patients as instructed, often at short notice

Patient Care:

Managing Waiting Lists, ensuring patients are booked in turn according to clinical priority

To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner.

Organising and Planning:

Implement the policy for patients who do not attend (DNA) their appointment

To manage and monitor all outstanding appointment requests through the Trust's Patient Administration System (PAS) and escalate any issues immediately to your manager

Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots

About us

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.