Job description

Job responsibilities

Please refer to the attached job description and person specification for full details of responsibilities.

• Word processing, emailing or printing and sending of all forms of correspondence, reports and summaries that are required.
• Undertake diary management for clinicians and/or managers, as required.
• Organise relevant appointments for clinical staff, using appropriate systems.
• Provide operational support to colleagues.
• Deal with staff and service user requests as and when required, including processing self-referrals in-line with service algorithms and in accordance with Trust procedures.
• Formatting, Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
• Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
• Undertake training of new staff as directed by Line Manager and/or other managers.
• Provide cover as directed by Line Manager for other members of the admin team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.

Person Specification

Education/Qualifications

Essential

• Educated to GCE/GCSE standard
• RSA Stage II/NVQ Level 2 in Administration or equivalent

Experience

Essential

• Experience of working in a busy and demanding office/customer facing environment
• Experience of planning and organising own workload and of staff within own span of control

Desirable

• Previous experience of working in a NHS Office environment
• Experience in using computer programmes including health care IT systems
• Lived experience of mental health

Skills and Abilities

Essential

• Excellent customer care skills.
• Good IT skills (MS Office).
• Ability to work as part of a team
• Ability to deal with typing letters or reports which may contain distressing information

Desirable

• Knowledge of medical terminology

Knowledge & Understanding

Essential

• Clear understanding of confidentiality and the importance of maintaining confidentiality for patients

Other

Desirable

• Ability to travel independently and in a timely manner across Cambridgeshire and Peterborough to meet strict deadlines.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cambridgeshire and Peterborough NHS Foundation Trust

Address

17 Bridge Street

Peterborough , Cambridgeshire

PE1 1HJ

United Kingdom

Employer's website

https://www.cpft.nhs.uk/ (Opens in a new tab)