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Administrator Assistant
South London and Maudsley NHS Foundation Trust View all jobs
Posted 2 day(s) ago
Reference: 334-NCL-8072249-MU
Job summary
The Lambeth Child and Adolescent Mental Health Service (CAMHS) is recruiting a Administrator Assistant to support in the effective running of the service and helping deliver high-quality care for children, young people and their families within the ADHD Team. This full-time post operates Monday to Friday, 9:00am to 5:00pm, with some flexibility required to meet service needs, and is based at a Lambeth CAMHS office in Kennington
Main duties of the job
The candidate should have good interpersonal written and oral communication skills, exemplary timekeeping and flexible approach to work is required for this post. The person must also have good computer literacy (Microsoft Word, Excel), with the ability to meet deadlines and experience of working in a busy office environment. A good understanding of performance and activity targets as well as in-depth knowledge of ePJS would be desirable. We are looking to appoint an administrator with excellent organisation and communication skills and a keen eye for detail. The successful candidate will be assertive, work well within a team and be passionate about providing a high-quality service. We are looking for a candidate who is efficient, great with systems and inspired by the idea of making a difference. This is a challenging role working within an extremely busy office and it is therefore important that you are enthusiastic, motivated and able to work under pressure. You must be able to demonstrate the ability to work independently and as part of a team.
About us
The London Borough of Lambeth has a population of 317,800 (GLA 2020). Lambeth's population is highly diverse, a characteristic visible in the breadth of ethnic and cultural traditions seen throughout the borough. It is estimated that 63% of the population describe their ethnicity as other than White British; 23% describe their ethnicity as Black (11% Black African, 7% Black Caribbean and 5% Other Black), 22% White Other and 6% as Asian. The Annual population survey, estimates that a third of Lambeth's residents are non-UK born. Of these non-UK born, 40% are of wider European origin, 20% are of African origin; and 20% of Central or South American origin. Nearly 150 languages are spoken as the first language in the homes of Lambeth school children. Portuguese, Spanish and Somali, are the most commonly spoken other languages in Lambeth.
Details
Date posted
14 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£31,554 to £33,270 a year per annum inclusive of HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
334-NCL-8072249-MU
Job locations
William Geoffrey House
35 Black Prince Road
n/a
SE11 6JJ
United Kingdom
Job description
Job responsibilities
To provide a professional and confidential administration service, to include copy typing; preparing correspondence; proof reading documents; photocopying; filing; scanning; dealing with post.
To assist people in a helpful, diplomatic and tactful manner; screening and re routing calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.
To ensure daily tasks and on going workloads are prioritised and completed within agreed timescales. Manage multiple tasks within the working day whilst maintaining quality standards.
Ability to work in an unpredictable pattern, dealing with frequent interruptions.
Organise the booking of interpreters and translation of correspondence, where appropriate.
To arrange appointments and meetings as required.
Attend meetings and produce minutes.
Make travel arrangements for the team when required.
Job description
Job responsibilities
To provide a professional and confidential administration service, to include copy typing; preparing correspondence; proof reading documents; photocopying; filing; scanning; dealing with post.
To assist people in a helpful, diplomatic and tactful manner; screening and re routing calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.
To ensure daily tasks and on going workloads are prioritised and completed within agreed timescales. Manage multiple tasks within the working day whilst maintaining quality standards.
Ability to work in an unpredictable pattern, dealing with frequent interruptions.
Organise the booking of interpreters and translation of correspondence, where appropriate.
To arrange appointments and meetings as required.
Attend meetings and produce minutes.
Make travel arrangements for the team when required.
Person Specification
Qualifications
Essential
- NVQ 2 in Administration or equivalent administrative or secretarial experience
- GCSE A- C English and Maths
Desirable
- ECDL or equilvant
Experience
Essential
- Experience in dealing with the public face-to-face and via telephone
- Experience of administrative / secretarial procedures
Desirable
- Experience of working in the NHS, ideally within a child friendly mental health environment; hospital or community clinic
Knowledge/Skills
Essential
- Excellent communication skills both verbal and written
- Excellent interpersonal skills
- Confident telephone manner
- Excellent copy typing (40wpm or above)
- Accurate grammar, spelling and punctuation
- Accurate data entry skills
- Ability to plan, prioritise and multi-task
- Effective time management skills
- Ability to work with limited supervision
- Working knowledge of Microsoft Outlook and Word
- Punctual, reliable and flexible
- Awareness of Data Protection and Confidentiality
- Understanding of Racial Awareness and Diversity
Desirable
- NHS in-house systems and databases
- Health and Safety awareness
Person Specification
Qualifications
Essential
- NVQ 2 in Administration or equivalent administrative or secretarial experience
- GCSE A- C English and Maths
Desirable
- ECDL or equilvant
Experience
Essential
- Experience in dealing with the public face-to-face and via telephone
- Experience of administrative / secretarial procedures
Desirable
- Experience of working in the NHS, ideally within a child friendly mental health environment; hospital or community clinic
Knowledge/Skills
Essential
- Excellent communication skills both verbal and written
- Excellent interpersonal skills
- Confident telephone manner
- Excellent copy typing (40wpm or above)
- Accurate grammar, spelling and punctuation
- Accurate data entry skills
- Ability to plan, prioritise and multi-task
- Effective time management skills
- Ability to work with limited supervision
- Working knowledge of Microsoft Outlook and Word
- Punctual, reliable and flexible
- Awareness of Data Protection and Confidentiality
- Understanding of Racial Awareness and Diversity
Desirable
- NHS in-house systems and databases
- Health and Safety awareness
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
South London and Maudsley NHS Foundation Trust
Address
William Geoffrey House
35 Black Prince Road
n/a
SE11 6JJ
United Kingdom
Employer's website
https://www.slam.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
South London and Maudsley NHS Foundation Trust
Address
William Geoffrey House
35 Black Prince Road
n/a
SE11 6JJ
United Kingdom
Employer's website
https://www.slam.nhs.uk/ (Opens in a new tab)