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Clinical Delivery Coordinator
North West Ambulance Service NHS Trust View all jobs
Posted 18 day(s) ago
Reference: 242-5262
Job summary
The successful applicant will be responsible for managing inbound telephone calls and ensuring the calls are directed to appropriate services. Working closely with our team of clinical staff including Paramedics, registered Nurses, Pharmacists and Mental Health Nurses.
Applicants must have excellent communication skills and the ability to multitask between a range of activities. Contact Centre experience is required, and full training will be provided to fulfil the role. The team operates on a 24hr basis 365 days a year, any successful candidate would be expected to follow a rolling rota to maintain optimal cover.
Main duties of the job
The post holder will answer inbound calls from operational crews who may request advice from a Senior Clinician. You will be responsible for arranging alternative transport for patients using contracted taxi companies.
You will provide information for operational crews regarding contact details for alternative pathways to provide more suitable care for the patient to avoid hospital admissions.
About us
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Details
Date posted
15 September 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year Per Annum
Contract
Permanent
Working pattern
Full-time
Reference number
242-5262
Job locations
Parkway
Manchester
M14 7LU
United Kingdom
Job description
Job responsibilities
Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.
Please ensure that you have read and understood the job description and person specification before applying.
Job description
Job responsibilities
Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.
Please ensure that you have read and understood the job description and person specification before applying.
Person Specification
Qualification and Knowledge
Essential
- Good standard of education of which English GCSE is required
Experience
Essential
- Previous Call Centre experience
Skills and Competencies
Essential
- Excellent communication and relationship skills
- Ability to work to strict deadlines with accuracy
- Knowledge of protection and understanding of confidentiality requirements
- Ability to work on own initiative with minimum supervision
- Is able to recognise queries outside of remit and escalate any concerns to appropriate persons
- Ability to seek guidance when required
- Computer literacy with competency using full Microsoft Office package and strong keyboard skills
- Ability to multi task, switching between a range of activities
- Is smart in appearance and is fully aware of and adheres to the dress code policy
Values and Behaviours
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
- Being at our best - professional and adaptable and takes pride in work
- Making a difference - act with compassion, kindness and integrity towards everyone
Person Specification
Qualification and Knowledge
Essential
- Good standard of education of which English GCSE is required
Experience
Essential
- Previous Call Centre experience
Skills and Competencies
Essential
- Excellent communication and relationship skills
- Ability to work to strict deadlines with accuracy
- Knowledge of protection and understanding of confidentiality requirements
- Ability to work on own initiative with minimum supervision
- Is able to recognise queries outside of remit and escalate any concerns to appropriate persons
- Ability to seek guidance when required
- Computer literacy with competency using full Microsoft Office package and strong keyboard skills
- Ability to multi task, switching between a range of activities
- Is smart in appearance and is fully aware of and adheres to the dress code policy
Values and Behaviours
Essential
- Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable
- Being at our best - professional and adaptable and takes pride in work
- Making a difference - act with compassion, kindness and integrity towards everyone
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North West Ambulance Service NHS Trust
Address
Parkway
Manchester
M14 7LU
United Kingdom
Employer's website
https://www.nwas.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
North West Ambulance Service NHS Trust
Address
Parkway
Manchester
M14 7LU
United Kingdom
Employer's website
https://www.nwas.nhs.uk/ (Opens in a new tab)