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Healthcare Support Worker
Frimley Health NHS Foundation Trust View all jobs
Posted 18 hour(s) ago
Reference: 151-HSH031
Job summary
Frimley North Outpatient Department - Band 2 Healthcare Support Worker with progression to Band 3 Health Care Assistant
An exciting opportunity has arisen for a dynamic, enthusiastic, and highly motivated Healthcare Support Worker (HCSW) with a varied clinical experience to join the Outpatient Team (OPD).
The OPD Team are passionate about constantly improving our service and delivering high-quality care to our patients.
We are looking for committed individuals with excellent organisational and leadership skills.Candidates will be appointed at Band 2 for an initial 8-month period. During this time, they will be required to complete the OPD competency framework and the Band 2-3 transition programme. On successful completion of these requirements, the postholder will progress to a Band 3 Healthcare Assistant role.
The position will involve cross-site working where you will be rotated across multiple departments.
Main duties of the job
Sites are operational between 0800 -1830 hrs Monday to Sunday. This role is contracted at 19 hours per week. Working days are not fixed and shifts may be scheduled across any day from Monday to Sunday, depending on service needs. The Outpatient team support multiple speciality Clinics such as Oncology, Minor operations, ENT, Rheumatology, Breast, Orthopaedics, Trauma Allergy, Gastroenterology and Colorectal Clinics, Sleep Clinic, Cardiology and Ophthalmology. You will act as an advocate for the Patients, Nursing and Medical colleagues and actively participate in further developments and expansion of the outpatient's service to help deliver the FHFT Future Strategy. The post will also involve providing mentoring and supporting new staff and a variety of learners working in the department. A full induction programme. A competency-based appraisal system Opportunities to undertake formal study and inhouse training courses. If you would like to learn more about this role or arrange an informal visit, please contact: Senior Sister Lina Batirashvili 07554 117148 l.batirashvil@nhs.net
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Frimley Health NHS Foundation Trust is committed to developing our workforce and supporting career progression. These Band 2 roles include:
- Level 2 Health Care Apprenticeship
- Care Certificate training
On successful completion of apprenticeship and care certificate (approximately 8 months), you will have the opportunity to progress to aBand 3 Health Care Assistant role within the Trust.
Details
Date posted
15 September 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£26,618 a year per annum, pro rata, incl. HCAS
Contract
Permanent
Working pattern
Part-time
Reference number
151-HSH031
Job locations
King Edward's Hospital Outpatients
St. Leonards Rd, Windsor
Windsor
SL4 3DP
United Kingdom
Job description
Job responsibilities
Please note that this role does not qualify for Visa Sponsorship.
Please refer to the attached Job Description and Person Specification for full details.
Some of the core requirements for the post:
- Must be currently in the UK with the right to work
- Meet government apprenticeship eligibility criteria
- High standard of spoken and written English
- Please do not use AI software to complete your application
- These posts donotoffer visa sponsorship
Some of the core tasks required for the role include:
- Provide excellent customer care skills to ensure patients come first.
- To act as an advocate for patients within the department/ward/unit.
- To follow FHFT guidelines, policies, and procedures in maintaining safe workingpractices for patients and colleagues.
- To ensure that patients' receive high quality communication and a goodexperience, having regard for their customs, religious beliefs, or principles.
Elements of the Job Description and the Person Specification may be screened at interview. We reserve the right to terminate the interview if it is felt these are not met.
Job description
Job responsibilities
Please note that this role does not qualify for Visa Sponsorship.
Please refer to the attached Job Description and Person Specification for full details.
Some of the core requirements for the post:
- Must be currently in the UK with the right to work
- Meet government apprenticeship eligibility criteria
- High standard of spoken and written English
- Please do not use AI software to complete your application
- These posts donotoffer visa sponsorship
Some of the core tasks required for the role include:
- Provide excellent customer care skills to ensure patients come first.
- To act as an advocate for patients within the department/ward/unit.
- To follow FHFT guidelines, policies, and procedures in maintaining safe workingpractices for patients and colleagues.
- To ensure that patients' receive high quality communication and a goodexperience, having regard for their customs, religious beliefs, or principles.
Elements of the Job Description and the Person Specification may be screened at interview. We reserve the right to terminate the interview if it is felt these are not met.
Person Specification
Skills and Knowledge
Essential
- Ability to communicate clearly and effectively
- Knowledge of IT
- Good Customer care skills
- Knowledge of how to respect individuality and diversity of patients, their carers, and your colleagues
- Good basic hygiene skills (e.g., food handling, hand washing etc.
- Able to listen effectively and demonstrate an empathetic /sensitive approach and be able to communicate effectively and compassionately to colleagues, staff, and patients and their family/carers/visitors.
- Ability to follow a clear instruction and accept constructive professional feedback
- Understanding of the requirements of patient confidentiality
- Demonstrate ability to understand safeguarding matters
- Ability to work flexibly
- Ability to work in busy environment
Desirable
- Able to use Epic
Qualifications
Essential
- Evidence of general education, eg GCSE's or equivalent functional skills Level 2 Numeracy and Literacy
- Willingness to work towards and complete the Healthcare Support Worker level 2 apprenticeship
Desirable
- Vocational qualification at level 2 or equivalent relevant experience
- Knowledge of personal care and related procedures
Experience
Essential
- Previous experience which includes team working, communicating with staff and colleagues, and understanding of work practices
Desirable
- Experience of working in a health care environment
- Experience of dealing with the public
Person Specification
Skills and Knowledge
Essential
- Ability to communicate clearly and effectively
- Knowledge of IT
- Good Customer care skills
- Knowledge of how to respect individuality and diversity of patients, their carers, and your colleagues
- Good basic hygiene skills (e.g., food handling, hand washing etc.
- Able to listen effectively and demonstrate an empathetic /sensitive approach and be able to communicate effectively and compassionately to colleagues, staff, and patients and their family/carers/visitors.
- Ability to follow a clear instruction and accept constructive professional feedback
- Understanding of the requirements of patient confidentiality
- Demonstrate ability to understand safeguarding matters
- Ability to work flexibly
- Ability to work in busy environment
Desirable
- Able to use Epic
Qualifications
Essential
- Evidence of general education, eg GCSE's or equivalent functional skills Level 2 Numeracy and Literacy
- Willingness to work towards and complete the Healthcare Support Worker level 2 apprenticeship
Desirable
- Vocational qualification at level 2 or equivalent relevant experience
- Knowledge of personal care and related procedures
Experience
Essential
- Previous experience which includes team working, communicating with staff and colleagues, and understanding of work practices
Desirable
- Experience of working in a health care environment
- Experience of dealing with the public
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Frimley Health NHS Foundation Trust
Address
King Edward's Hospital Outpatients
St. Leonards Rd, Windsor
Windsor
SL4 3DP
United Kingdom
Employer's website
https://www.fhft.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Frimley Health NHS Foundation Trust
Address
King Edward's Hospital Outpatients
St. Leonards Rd, Windsor
Windsor
SL4 3DP
United Kingdom
Employer's website
https://www.fhft.nhs.uk/ (Opens in a new tab)