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Head of Quality Standards
Norfolk & Suffolk Foundation NHS Trust View all jobs
Posted 17 day(s) ago
Reference: 246-COR7821636-A
Job summary
Are you a registered professional with a passion for quality and continuous improvement?Do you believe that strong, effective approaches are key to delivering best practice and improving outcomes for the communities we serve?
We are looking for a tenacious, confident, and adaptable individual who is naturally curious and brings excellent organisational, engagement, and communication skills. You'll be comfortable working both independently and as part of a dynamic, creative, and motivated team.
This is a unique and rewarding role that operates across the entire Trust, with key responsibilities including:
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Performance standards and management
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Policy development
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Quality reporting
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Clinical leadership
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Collaboration with external stakeholders
Please note: This role is a 18.75 hour job share.
Main duties of the job
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Plan, coordinate, and deliver a broad range of quality assurance activities
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Use data and insight to provide assurance on service quality and identify improvement priorities
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Support continuous improvement initiatives to enhance health outcomes, patient safety, and overall experience
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Provide expert guidance and support across all departments within the Trust
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Ensure the Trust can demonstrate high standards of care and provide assurance to internal and external stakeholders
You will have the authority and autonomy to:
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Monitor and review the quality of services across the Trust
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Intervene where necessary to protect patient care and safety
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk? The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Details
Date posted
16 September 2026
Pay scheme
Agenda for change
Band
Band 8c
Salary
£79,504 to £91,609 a year gross per annum (pro rata)
Contract
Permanent
Working pattern
Part-time, Job share
Reference number
246-COR7821636-A
Job locations
County Hall
Martineau Lane
Norwich
NR1 2DH
United Kingdom
Job description
Job responsibilities
The NSFT Quality Team is committed to developing a robust, organisation-wide approach to total quality management, focused on improving service user experience.
In this role, you will:
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Lead the development of innovative and effective systems that support the delivery of high-quality care
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Drive the quality assurance and quality control agenda across all services
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Monitor performance and hold Localities and services accountable for maintaining high-quality standards
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Ensure that performance challenges are addressed proactively to safeguard quality, safety, and patient experience
You will work closely with the Directors for Safer Care and Quality to support delivery of Trust objectives, particularly where performance impacts on care quality and outcomes.
Job description
Job responsibilities
The NSFT Quality Team is committed to developing a robust, organisation-wide approach to total quality management, focused on improving service user experience.
In this role, you will:
-
Lead the development of innovative and effective systems that support the delivery of high-quality care
-
Drive the quality assurance and quality control agenda across all services
-
Monitor performance and hold Localities and services accountable for maintaining high-quality standards
-
Ensure that performance challenges are addressed proactively to safeguard quality, safety, and patient experience
You will work closely with the Directors for Safer Care and Quality to support delivery of Trust objectives, particularly where performance impacts on care quality and outcomes.
Person Specification
Qualifications
Essential
- Registered Nurse Mental Health.
- Educated to Master's Degree or equivalent.
- Leadership training. Or equivalent experience of leading a project team.
Desirable
- Quality Improvement Training
Experience
Essential
- Experience of managing systems of assurance
- Experience providing training and practice facilitation
- Translating national policy / evidence into practice
Skills
Essential
- Analytical accurate report writing.
Knowledge
Essential
- Total Quality Management systems and approaches
Other
Essential
- Ability to travel.
Person Specification
Qualifications
Essential
- Registered Nurse Mental Health.
- Educated to Master's Degree or equivalent.
- Leadership training. Or equivalent experience of leading a project team.
Desirable
- Quality Improvement Training
Experience
Essential
- Experience of managing systems of assurance
- Experience providing training and practice facilitation
- Translating national policy / evidence into practice
Skills
Essential
- Analytical accurate report writing.
Knowledge
Essential
- Total Quality Management systems and approaches
Other
Essential
- Ability to travel.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Norfolk & Suffolk Foundation NHS Trust
Address
County Hall
Martineau Lane
Norwich
NR1 2DH
United Kingdom
Employer's website
https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)
Employer details
Employer name
Norfolk & Suffolk Foundation NHS Trust
Address
County Hall
Martineau Lane
Norwich
NR1 2DH
United Kingdom
Employer's website
https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)