Job description

Job responsibilities

The Assistant Operational Support Manager will provide comprehensive operational and administrative support to the service, contributing to the effective coordination, delivery and continuous improvement of services. The postholder will work under the direction of senior operational managers and operate within clearly defined delegated authority.

• Support the day-to-day operational running of the service, ensuring effective coordination of activity and timely resolution of operational issues.
• Act as a central point of contact for operational matters, ensuring accurate information flow and appropriate escalation.
• Undertake delegated operational tasks in line with standard operating procedures and agreed processes.Assist in the organisation and coordination of meetings, service activity and action tracking.

• Support the monitoring, reporting and analysis of operational performance, including the collation and validation of data.
• Assist in tracking progress against key performance indicators and service objectives, highlighting risks and issues to senior colleagues.
• Ensure information used to support operational decision-making is accurate, timely and appropriately presented.

• Provide day-to-day supervision and support to administrative or operational staff, as required.
• Support workforce coordination activities, including maintenance of staffing information, rota processes, leave and absence management.
• Promote effective team working and maintain constructive working relationships across multidisciplinary teams.

• Support the implementation and monitoring of governance processes, including data quality, incident reporting and compliance with policies and procedures.
• Contribute to audits, reviews and assurance processes as required.
• Maintain accurate and up-to-date records in line with organisational standards.

• Support the implementation and review of operational processes and standard operating procedures.
• Contribute to service improvement initiatives and projects, including data collection, analysis and tracking of actions.
• Identify opportunities for improvement in administrative and operational processes and escalate appropriately.

• Work collaboratively with clinical, nursing and corporate colleagues to support safe and effective service delivery.
• Communicate effectively with a wide range of stakeholders, ensuring clarity, professionalism and timeliness.
• Support the management team in maintaining effective communication across the service.

This list of duties and responsibilities is not exhaustive and the post holder may be required to undertake other duties commensurate with the grade of the post, as directed by their line manager.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent experience gained through relevant operational or administrative roles
• Evidence of ongoing personal and professional development

Desirable

• Relevant qualifications in business administration, management, or operational support
• NHS-specific training or qualifications

Experience

Essential

• Experience of working in a busy operational, administrative, or service environment
• Experience of supporting managers with coordination, reporting, or service delivery processes
• Experience of working to established policies, procedures, and SOPs

Desirable

• Experience of providing day-to-day line management or supervision of staff
• Experience of working within the NHS or public sector
• Experience supporting urgent and emergency care or acute services
• Experience supporting performance improvement or service development activity
• Experience supporting workforce, rota, or medical staffing processes

Knowledge

Essential

• Understanding of operational processes and effective service coordination
• Understanding of operational performance standards and their application within NHS services
• Understanding of governance, risk management, and assurance processes
• Awareness of working within delegated authority and escalation frameworks

Desirable

• Knowledge of NHS operational and performance management processes
• Awareness of urgent and emergency care performance standards
• Knowledge of NHS information governance and data quality requirements

Skill

Essential

• Strong organisational and prioritisation skills with the ability to manage competing demands
• Ability to analyse and interpret operational information and identify issues for escalation
• Effective written and verbal communication skills with a range of stakeholders
• Confident IT skills, including use of Microsoft Office and Clinical digital systems
• Ability to work independently within defined parameters and SOPs

Desirable

• GuidanceScore Data handling or reporting skills
• Experience working with BI or performance teams
• Experience preparing reports, briefings, or dashboards
• Experience using NHS systems (e.g. ESR, e-rostering)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Aintree University Hospital

Longmoor Lane

Liverpool

L9 7AL

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)