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Band 2 Receptionist - Outpatients
University Hospitals Birmingham NHS Foundation Trust View all jobs
Posted 21 day(s) ago
Reference: 304-9019158
Job summary
An opportunity has arisen for band 2 Receptionists/Admin clerks to join the busy teams in Outpatients. The posts are to cover reception, prepare notes and book appointments for clinics.
We are looking for enthusiastic, committed, motivated individuals with excellent communication skills.
We have multiple positions available;
x2 37.5hrs working Monday to Saturday on a rota basis anywhere between the hours of 7.30am-7.30pm
x1 31.5hrs working Monday, Tuesday, Thursday, Friday with rotational Saturday's
x1 23hrs working Monday, Tuesday, Wednesday with rotational Saturday's
The posts are based at one hospital site, but the post holder may be required to work at any of our 4 sites if the service need arises. Attention should be drawn to the requirements contained in the Person Specification for the roles.
Main duties of the job
Working on a reception desk within 12 departments on a rota basis, arriving patients for clinics, checking demographics, preparation of clinic notes, patient facing queries, telephone queries, responding to emails, booking appointments and general admin duties e.g filing etc.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
18 September 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 to £25,272 a year
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
304-9019158
Job locations
Trustwide
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
United Kingdom
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- *Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
Experience
Essential
- *Experience of dealing with the Public/Customer service experience
- *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- *Experience of using IT systems
- *Experience of working in a busy office / customer care environment
Desirable
- *Experience of working in Healthcare
Additional Criteria
Essential
- *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- *Standard keyboard / IT skills
- *Good organisation skills and ability to multitask
- *Good time management skills
- *Ability to deal professionally with enquiries from staff, service users and stakeholders
- *Ability to problem solve
- *Understand confidentiality and apply the principles in every day working practice
- *Ability to pay attention to detail where there are predictable interruptions to the work pattern
- *Ability to deal with stressful situations and sensitive issues
Desirable
- *Ability to handle cash
Person Specification
Qualifications
Essential
- *Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
Experience
Essential
- *Experience of dealing with the Public/Customer service experience
- *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- *Experience of using IT systems
- *Experience of working in a busy office / customer care environment
Desirable
- *Experience of working in Healthcare
Additional Criteria
Essential
- *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- *Standard keyboard / IT skills
- *Good organisation skills and ability to multitask
- *Good time management skills
- *Ability to deal professionally with enquiries from staff, service users and stakeholders
- *Ability to problem solve
- *Understand confidentiality and apply the principles in every day working practice
- *Ability to pay attention to detail where there are predictable interruptions to the work pattern
- *Ability to deal with stressful situations and sensitive issues
Desirable
- *Ability to handle cash
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Trustwide
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
United Kingdom
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Trustwide
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
United Kingdom
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)