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Administration Assistant - Crisis Response Service
Essex Partnership University NHS Foundation Trust View all jobs
Posted 17 day(s) ago
Reference: 364-B-305-A
Job summary
An exciting opportunity has arisen to join us as an Administration Assistant to work within the fast pace Crisis Response Service (CRS) offering a community response to those experiencing a mental health crisis. This is a busy, varied position supporting clinical staff within an admin capacity.
Main duties of the job
We are looking for experienced candidates with an excellent level of administration, interpersonal and organisational skills. You will also need to be computer literate with experience of Microsoft Word, Excel and Outlook. You will be given full training on the various systems that we use.
You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.
About us
Valuing you. Recognising your dedication. At EPUT, we look after you.
- Receive supervision and support to help you fulfil your potential.
- Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
- If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
- We run recognition awards to recognise staff's hard work and dedication.
Benefits
- 27 days holiday, plus bank holidays, rising to 33 days after 10 years' service.
- Excellent pension of up to14.5% of your pensionable pay.
- Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
- £8K relocation package if you move to Essex to join us
- Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.
Work that wraps around your needs
- Flexible working: available from day one for most roles.
- Job share: Applications for job shares are welcomed.
Details
Date posted
18 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
364-B-305-A
Job locations
Rochford Hospital
Union Lane
Rochford
SS4 1RB
United Kingdom
Job description
Job responsibilities
You will provide general office administration to the multi-disciplinary team. You will also be required to handle incoming and outgoing telephone calls to consultants, doctors and clinical staff in a polite and efficient manner. Receive and deal with telephone enquiries, responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal and vulnerable clients and carers. Due to the nature of the services we carry out administrative support for, these can sometimes be distressing.
Job description
Job responsibilities
You will provide general office administration to the multi-disciplinary team. You will also be required to handle incoming and outgoing telephone calls to consultants, doctors and clinical staff in a polite and efficient manner. Receive and deal with telephone enquiries, responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal and vulnerable clients and carers. Due to the nature of the services we carry out administrative support for, these can sometimes be distressing.
Person Specification
Education/Qualifications
Essential
- Computer literate with proven Microsoft Office skills
- Keyboard skills
Desirable
- English GCSE or equivalent
Knowledge and Understanding
Essential
- Demonstrates an understanding of confidentiality issues
- An understanding of the roles of multi-professional team members
- Understanding of health and safety issues
Skills/Experience
Essential
- Good interpersonal skills
- Ability to communicate clearly
- Good oral communication skills based on fluency of the English language
- Good literacy and numeracy skills
- Punctuality
- Demonstrates an eye for detail
Other Qualities
Essential
- Flexible and adaptable
Person Specification
Education/Qualifications
Essential
- Computer literate with proven Microsoft Office skills
- Keyboard skills
Desirable
- English GCSE or equivalent
Knowledge and Understanding
Essential
- Demonstrates an understanding of confidentiality issues
- An understanding of the roles of multi-professional team members
- Understanding of health and safety issues
Skills/Experience
Essential
- Good interpersonal skills
- Ability to communicate clearly
- Good oral communication skills based on fluency of the English language
- Good literacy and numeracy skills
- Punctuality
- Demonstrates an eye for detail
Other Qualities
Essential
- Flexible and adaptable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Essex Partnership University NHS Foundation Trust
Address
Rochford Hospital
Union Lane
Rochford
SS4 1RB
United Kingdom
Employer's website
Employer details
Employer name
Essex Partnership University NHS Foundation Trust
Address
Rochford Hospital
Union Lane
Rochford
SS4 1RB
United Kingdom