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Community Support Worker
Tees Esk and Wear Valleys NHS Foundation Trust View all jobs
Posted 17 day(s) ago
Reference: 346-DDA-110-26-A
Job summary
Are you looking for a rewarding progressive career in Adult Mental Health Services. Then Darlington Crisis Team are looking for Community Support Worker to join the team. We are looking for caring, compassionate, energetic and motivated individuals who are passionate about improving the mental health of our clients. If you would like to make a difference, then we would like to hear from you.
Our team helps to support the reduction of hospital admissions by providing Crisis assessment and Enhanced crisis support to adults who are experiencing mental health crisis and emotional distress. The service is fast paced so the applicant will be organised and self-motivated. We provide evidence-based assessments and interventions for adults. We provide a creative and pro-active approach in engaging Clients and their families.
The applicant will be calm, consistent approach in challenging clinical situations, be compassionate, creative and flexible in delivering care to our clients and their families/carers. The successful applicant will be given the opportunity to influence and contribute to service development, providing a high degree of job satisfaction and personal progression.
Main duties of the job
The candidate will have good communication skills with clients and families. Be ability to dealing with high levels of distress in a calm and professional manner.
The Darlington Crisis Team provide a 24/7 service to adults and their families, and we want to expand our team. If you have a passion and a strong interest in working with adults as a clinical speciality and if you are committed to multidisciplinary worker, then we are interested in hearing from you. The successful applicant will be expected to work shifts patterns which cover 24/7 service provision.
This post requires the candidate to have good communication skills, interpersonal skills, good time management and organisation skills.
The successful candidate must have completed the Diploma in Health and Social Care Level 2 or equivalent. Candidates must also have Literacy and Numeracy level 2 or equivalent and must complete the Trust Healthcare Assistant competencies within their probationary period (first 6 months in role).
The successful candidates who do not have the required qualifications will be expected to enrol on the Healthcare Assistant Framework which will include the acquisition of the level 2 Diploma Health and Social Care, level 2 in Literacy and Numeracy or equivalent and achievement of competencies within 2 years of commencement in post.
About us
We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.
From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.
We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.
We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Details
Date posted
21 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
346-DDA-110-26-A
Job locations
Darlington Crisis Team
West Park Hospital
Darlington
DL2 2TS
United Kingdom
Job description
Job responsibilities
This role may be eligible for sponsorship under the UK Visas & Immigration (UKVI) Skilled Worker route. However, sponsorship can only be provided where applicants meet the specific requirements, therefore, we recommend that you assess your eligibility before applying for this position. Visit https://www.gov.uk/skilled-worker-visa
Working as a community support worker you will support the qualified staff with community/hospital visits, answer the phones to professionals and families offering support and advice with support from the qualified staff. You will deliver enhanced crisis support sessions and supporting the Client through a mental health crisis which is care planned by the qualified staff. You will document on patient electronic records opening referral's, documenting contacts to a good standard. You will liaise with partner agencies and signpost/refer Clients to appropriate services where needs are identified, under the direction of senior staff.
In exchange you will be well supported, with continuing opportunities for your on-going development. You will be offered a staff induction period where you will be supported to build on your knowledge and skills. You will be offered regular management, clinical supervision and an annual appraisal to support you development.
If you are interested in this post and have any questions, then we would encourage you to ring and speak about this prior to applying for the job.
Please refer to the attached job description for further detailed information regarding the role and main responsibilities.
Due to the nature of the role, it is essential that applicants are able to travel independently across the locality and have access to a suitable vehicle for business purposes. If necessary, adjustments can be considered in accordance with the Equality Act 2010.
This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.
Job description
Job responsibilities
This role may be eligible for sponsorship under the UK Visas & Immigration (UKVI) Skilled Worker route. However, sponsorship can only be provided where applicants meet the specific requirements, therefore, we recommend that you assess your eligibility before applying for this position. Visit https://www.gov.uk/skilled-worker-visa
Working as a community support worker you will support the qualified staff with community/hospital visits, answer the phones to professionals and families offering support and advice with support from the qualified staff. You will deliver enhanced crisis support sessions and supporting the Client through a mental health crisis which is care planned by the qualified staff. You will document on patient electronic records opening referral's, documenting contacts to a good standard. You will liaise with partner agencies and signpost/refer Clients to appropriate services where needs are identified, under the direction of senior staff.
In exchange you will be well supported, with continuing opportunities for your on-going development. You will be offered a staff induction period where you will be supported to build on your knowledge and skills. You will be offered regular management, clinical supervision and an annual appraisal to support you development.
If you are interested in this post and have any questions, then we would encourage you to ring and speak about this prior to applying for the job.
Please refer to the attached job description for further detailed information regarding the role and main responsibilities.
Due to the nature of the role, it is essential that applicants are able to travel independently across the locality and have access to a suitable vehicle for business purposes. If necessary, adjustments can be considered in accordance with the Equality Act 2010.
This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.
Person Specification
Qualification
Essential
- Diploma in Health and Social Care level 2 or equivalent. If applying for trainee post Diploma in Health and Social Care level 2 must be achieved within agreed time
- Care Certificate. If applying for trainee post this must be achieved within 12 weeks of commencement in post
- Key skills in Literacy and Numeracy level 2
- Successful completion of Trust's full HCA Framework within 6-month probationary period. If applying for trainee post successful completion of the Trust's full HCA Framework, including key skills in Literacy and Numeracy level 2, within agreed time
Experience
Essential
- Previous experience as a Band 2/3 HCA or equivalent in a care environment. (Trainee post: no essential experience required)
Desirable
- Previous experience of working with people with mental/social health needs or learning disabilities.
Knowledge
Essential
- Person centred care
- Awareness of legal frameworks including Mental Health legislation (within agreed timescale)
- Knowledge of Microsoft Office applications (within agreed timescale)
Skills
Essential
- Effective verbal and written communication skills
- Time management and ability to prioritise effectively
- Competency in record keeping (within agreed timescales)
- Breakaway techniques (within agreed timescale)
Desirable
- Competency in venepuncture
- Competency in ECGs
Personal attributes
Essential
- Able to work in accordance with the Staff Compact and Trust Values and Behaviours.
- Compassionate in meeting the needs of children and young people and their families and carers.
- Able to work flexibly and co-operatively as part of a team.
- Committed to continual quality and service improvement
- Self awareness and committed to continual personal development.
Other Requirements
Essential
- Ability to travel independently in accordance with Trust policies and service need.
Person Specification
Qualification
Essential
- Diploma in Health and Social Care level 2 or equivalent. If applying for trainee post Diploma in Health and Social Care level 2 must be achieved within agreed time
- Care Certificate. If applying for trainee post this must be achieved within 12 weeks of commencement in post
- Key skills in Literacy and Numeracy level 2
- Successful completion of Trust's full HCA Framework within 6-month probationary period. If applying for trainee post successful completion of the Trust's full HCA Framework, including key skills in Literacy and Numeracy level 2, within agreed time
Experience
Essential
- Previous experience as a Band 2/3 HCA or equivalent in a care environment. (Trainee post: no essential experience required)
Desirable
- Previous experience of working with people with mental/social health needs or learning disabilities.
Knowledge
Essential
- Person centred care
- Awareness of legal frameworks including Mental Health legislation (within agreed timescale)
- Knowledge of Microsoft Office applications (within agreed timescale)
Skills
Essential
- Effective verbal and written communication skills
- Time management and ability to prioritise effectively
- Competency in record keeping (within agreed timescales)
- Breakaway techniques (within agreed timescale)
Desirable
- Competency in venepuncture
- Competency in ECGs
Personal attributes
Essential
- Able to work in accordance with the Staff Compact and Trust Values and Behaviours.
- Compassionate in meeting the needs of children and young people and their families and carers.
- Able to work flexibly and co-operatively as part of a team.
- Committed to continual quality and service improvement
- Self awareness and committed to continual personal development.
Other Requirements
Essential
- Ability to travel independently in accordance with Trust policies and service need.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Tees Esk and Wear Valleys NHS Foundation Trust
Address
Darlington Crisis Team
West Park Hospital
Darlington
DL2 2TS
United Kingdom
Employer's website
Employer details
Employer name
Tees Esk and Wear Valleys NHS Foundation Trust
Address
Darlington Crisis Team
West Park Hospital
Darlington
DL2 2TS
United Kingdom