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Telephonist/Receptionist
North Staffordshire Combined Healthcare Trust View all jobs
Posted 16 day(s) ago
Reference: 232-COR-8266410
Job summary
An exciting opportunity has arisen for an enthusiastic, self-motivated individual to join our front of house Reception Team at Harplands Hospital where we provide a 24-hour 7-day service. The post is part time, 24 hours per week.
In return we offer:
A competitive progressive salary, competitive staff benefits
Individual Personal Development Plan, excellent pension scheme available
Main duties of the job
To provide a comprehensive Receptionist/Telephonist service at Harplands Hospital, ensuring that all duties are carried out accurately and efficiently and that confidentiality is maintained.
To excel you will be an enthusiastic, caring and compassionate person who is looking to work within a Trust that is ambitious to perform well and has been told by the Care Quality Commission that it is the fastest improving Mental Health Trust in the Country.
About us
As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.
We pride ourselves on ensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.
We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike.
The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.
The Trust is committed to the Step into Health scheme and actively encourages applicants from the Armed Forces Communities to apply.
Details
Date posted
22 September 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year pro rata
Contract
Fixed term
Duration
12 months
Working pattern
Part-time
Reference number
232-COR-8266410
Job locations
Harplands Hospital Main Reception
Hilton Road
Stoke on Trent
ST4 6TH
United Kingdom
Job description
Job responsibilities
You will be responsible for receiving telephone calls in a professional, polite manner and redirecting calls to respective departments and undertaking various front of house reception duties.
You must have a calm disposition, well organised, have a flexible approach, ability to work on your own and to be a team player with excellent communication skills. The ability to work under pressure and use your own initiative is essential.
Experience in operating a computerised switchboard, the ability to follow Trust procedures and maintain records is essential.
You will be expected to provide cover for other staff for annual leave and other absences.
Job description
Job responsibilities
You will be responsible for receiving telephone calls in a professional, polite manner and redirecting calls to respective departments and undertaking various front of house reception duties.
You must have a calm disposition, well organised, have a flexible approach, ability to work on your own and to be a team player with excellent communication skills. The ability to work under pressure and use your own initiative is essential.
Experience in operating a computerised switchboard, the ability to follow Trust procedures and maintain records is essential.
You will be expected to provide cover for other staff for annual leave and other absences.
Person Specification
Experience
Essential
- Operational switchboard and reception experience
Desirable
- Working in a busy office environment will be an advantage
Qualifications
Essential
- Good general education
Knowledge and skills
Essential
- Flexibility, good communication skills, ability to prioritise.
Person Specification
Experience
Essential
- Operational switchboard and reception experience
Desirable
- Working in a busy office environment will be an advantage
Qualifications
Essential
- Good general education
Knowledge and skills
Essential
- Flexibility, good communication skills, ability to prioritise.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
North Staffordshire Combined Healthcare Trust
Address
Harplands Hospital Main Reception
Hilton Road
Stoke on Trent
ST4 6TH
United Kingdom
Employer's website
https://www.combined.nhs.uk/working-together/join-our-team/ (Opens in a new tab)
Employer details
Employer name
North Staffordshire Combined Healthcare Trust
Address
Harplands Hospital Main Reception
Hilton Road
Stoke on Trent
ST4 6TH
United Kingdom
Employer's website
https://www.combined.nhs.uk/working-together/join-our-team/ (Opens in a new tab)