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University College London Hospitals NHS Foundation Trust

Administration Coordinator

University College London Hospitals NHS Foundation Trust View all jobs

Inner London, Greater London
Permanent
Radiographer
GBP 34,186 - 37,389 per year

Posted 8 day(s) ago

Reference: 309-UCLH-8285241-A

Job summary

The Medical Specialties Division is looking to recruit an Administration Coordinator to work in the administration team supporting the Cardiology team.

Main duties of the job

The postholder will have a degree of autonomy to ensure that deadlines are met and a proactive approach is taken to day-to-day management of organising patient pathways maximising Trust's resources and to meet NHS waiting time standards.

The postholder will have key working relationships with all members of the administrative and clinical teams including medical staff, allied health professionals and support workers. They will act as the first point of contact (in phone and email) in communication with patients, relatives and GPs and other external hospital staff.

The postholder will be responsible for escalating and troubleshooting issues to the Pathway Supervisor and will contribute to finding proactive solutions to routine issues.

The post holder will need to have the ability to manage a busy and varied workload. Excellent communication (written and verbal) and strong interpersonal skills are essential to be successful in the role.The hours of work are 9-5, Monday to Friday.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:o University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)o National Hospital for Neurology and Neurosurgeryo Royal National ENT and Eastman Dental Hospitalso University College Hospital Grafton Way Buildingo Royal London Hospital for Integrated Medicineo University College Hospital Macmillan Cancer Centreo The Hospital for Tropical Diseaseso University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Details
Date posted

22 September 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£34,186 to £37,389 a year Per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

309-UCLH-8285241-A

Job locations

University College London Hospitals

235 Euston Road

London

NW1 2BU

United Kingdom


Job description
Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Job description
Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person Specification
Knowledge and Qualifications
Essential
  • Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
  • Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
  • Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable
  • NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
Experience
Essential
  • Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent).
  • Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.
Desirable
  • Previous NHS experience, or experience of working in a healthcare setting.
Skills and Abilities
Essential
  • Ability to make decisions in a constantly changing environment (e.g. clinic setting) using judgement to deal with queries or escalate where necessary.
  • Advanced keyboard skills, and competent use of IT.
  • Able to deal with sensitive information with tact, diplomacy and understanding.
Communication
Essential
  • Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives).
Personal and People Development
Essential
  • Able to work independently, managing own workload, prioritising tasks and allocating work appropriately to others.
  • Willingness to continue to learn and develop in the role, taking part in learning and development activities in line with the Trust's Admin Staff learning and development framework
Responsibilities towards promoting Equality Diversity and Inclusion
Essential
  • Understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties
Person Specification
Knowledge and Qualifications
Essential
  • Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
  • Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
  • Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable
  • NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
Experience
Essential
  • Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent).
  • Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.
Desirable
  • Previous NHS experience, or experience of working in a healthcare setting.
Skills and Abilities
Essential
  • Ability to make decisions in a constantly changing environment (e.g. clinic setting) using judgement to deal with queries or escalate where necessary.
  • Advanced keyboard skills, and competent use of IT.
  • Able to deal with sensitive information with tact, diplomacy and understanding.
Communication
Essential
  • Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives).
Personal and People Development
Essential
  • Able to work independently, managing own workload, prioritising tasks and allocating work appropriately to others.
  • Willingness to continue to learn and develop in the role, taking part in learning and development activities in line with the Trust's Admin Staff learning and development framework
Responsibilities towards promoting Equality Diversity and Inclusion
Essential
  • Understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details
Employer name

University College London Hospitals NHS Foundation Trust

Address

University College London Hospitals

235 Euston Road

London

NW1 2BU

United Kingdom


Employer's website

https://www.uclh.nhs.uk (Opens in a new tab)

Employer details
Employer name

University College London Hospitals NHS Foundation Trust

Address

University College London Hospitals

235 Euston Road

London

NW1 2BU

United Kingdom


Employer's website

https://www.uclh.nhs.uk (Opens in a new tab)