Job summary

This is an exciting opportunity to join our dedicated team of Band 2 Receptionist/Clerical Officers atPeterborough City Hospital. Working within the fast-paced Emergency Department (ED) and Ambulatory Care areas, you will play a vital role in supporting both clinical and administrative teams to deliver high-quality patient care.

As a key member of the reception and administration service, you will undertake a wide range of clerical duties, including:

• Booking in patients on arrival to the department

• Maintaining accurate and confidential patient records

• Filing and general document management

• Arranging clinic appointments

• Handling telephone enquiries in a professional and timely manner

• Entering data onto hospital computer systems

• Supporting the ED administration team with basic office tasks as required

This role is ideal for someone who enjoys working in a busy environment, can remain calm under pressure, and is committed to providing excellent customer service. If you are looking for a rewarding challenge and have the skills and enthusiasm to contribute to our team, we would love to hear from you.

You will support the patient booking-in process across a variety of shift patterns, including:

• 07:00-19:00

• 14:30-00:00

• 15:00-23:00

• 19:00-07:00

• 23:00-07:00

Please be aware this role requires shifts covering a 24 hour period.

** Please note this role is not eligible for sponsorship**

Main duties of the job

The post holder will play an essential role in ensuring the smooth running of all administrative, clerical, and computer-based processes within the Emergency Department. You will contribute to the delivery of high-quality patient care by providing clear, effective communication and reliable administrative support to both patients and staff.

Working as part of the reception team in a busy, fast-paced environment, your responsibilities will include:

• Supporting the reception and booking-in process for patients arriving to the Emergency Department

• Accurately entering and updating patient information on the hospital's Patient Administration System

• Assisting with the admission of patients to wards and maintaining up-to-date patient records

• Managing telephone enquiries and directing calls appropriately

• Providing general clerical support such as filing, scanning, and document handling

• Arranging clinic appointments and ensuring relevant documentation is completed

• Liaising with clinical and administrative colleagues to support efficient patient flow

• Undertaking basic office duties to assist the wider ED administration team

• Ensuring confidentiality and professionalism are maintained at all times

About us

Priority will be given to colleagues identified as at risk through the Trust's redeployment process.